April Lata
Queenstown
Summary
Highly skilled professional with a track record of driving operational improvements and problem-solving. Demonstrated expertise in cultivating strong relationships with key decision makers, customers, and team members to drive the achievement of company objectives. Equipped with extensive training and experience, prepared to embrace new professional opportunities and tackle fresh challenges.
Overview
12
12
years of professional experience
Work History
HR Specialist IV
Kansas City Police Department
01.2020 - 08.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Handled training, compensation, and benefits administration
- Timekeeping entries, corrections, and adjustments
- Audited leave usage, leave eligibility and made appropriate follow up communication
- Utilized HR experience to provide current and appropriate advice that assessed and mitigated risks across the Police Department.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with payroll to ensure accurate processing of employee documents and timekeeping corrections
- Work Compensation - Input injuries into system
- Directed, investigated and assisted with claims ensuring members received appropriate care
- Assisted with recruitment planning, processes and events
- Developed and implemented HR policies and management tools
- Prepared biweekly reports and attended meeting with leadership to discuss HR initiatives, processes, and other matters regarding members
- Ensured compliance with policies and procedures
- Kept up to date with general HR practices and shared skills, knowledge, and expertise to enable growth and development
Lead Teacher
Coney Island Prep
07.2018 - 08.2019
- Developed, planned and implemented curriculum, lesson plans, and education programs for students
- Practiced positive, consistent discipline in the management of classroom
- Used effective and developmentally appropriate instructional and learning methods
- Demonstrated professional work habits by regular attendance, honouring schedules/deadlines, organizing work, and conducting assigned tasks in an effective and efficient manner
- Kept accurate records of student grades and progress
- Advised students on test scores, goals, study resources, and academic progress
- Kept an open communication with parents to help support child's need
- Ensured staff development guidelines were met as set forth by administrator
Lead English Teacher
EF Education First
06.2016 - 07.2018
- Created and implemented daily lesson plans using effective teaching strategies
- Engaged and motivated adult learners through differentiated instruction
- Addressed diverse learning abilities, needs, and interests
- Taught in various learning environments including on campus, field trips, remotely, and at business partnership sites
- Prepared students for educational attainment, employment, post-secondary transition, and other goals
- Supplemented classroom instruction with online resources
- Advised students on test scores, goals, study resources, and academic progress
- Administered assessments to students
- Promoted a positive learning environment and a growth mindset amongst students
Online Support Specialist
Qantas Airways
04.2015 - 06.2016
- Provided product information and guidance to customers
- Resolved booking and modification issues for customers
- Utilized customer support software and tools to manage inquiries
- Maintained accurate records of customer interactions and solutions
- Guided users through common issues and solutions
- Provided exceptional customer support through various channels (chat, email and telephone)
- Achieved customer satisfaction and retention goals
Lead English Teacher
Jessica's Education
03.2014 - 03.2015
- Fostered student curiosity and interest through creative hands-on activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Attended department meetings to develop and update course curricula.
Analyst
Salmat (Vodafone)
11.2012 - 02.2014
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor - Social Sciences
University of Waikato
Hamilton, WaikatoTESOL Certification - undefined
New Zealand Institute of Education
Skills
- Microsoft Office Suite
- Employee Benefits Coordination
- Data analysis
- Employee Compensation Analysis
- Policies implementation
- Training development
- Cognitive and behavioral development
- Tracking wage garnishments
- Investigating discrepancies
- Tracking leave
- Producing reports
Websites
Languages
Samoan
Full Professional
Timeline
HR Specialist IV
Kansas City Police Department
01.2020 - 08.2024
Lead Teacher
Coney Island Prep
07.2018 - 08.2019
Lead English Teacher
EF Education First
06.2016 - 07.2018
Online Support Specialist
Qantas Airways
04.2015 - 06.2016
Lead English Teacher
Jessica's Education
03.2014 - 03.2015
Analyst
Salmat (Vodafone)
11.2012 - 02.2014
TESOL Certification - undefined
New Zealand Institute of Education
Bachelor - Social Sciences
University of Waikato
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