April Todd
New Plymouth
Summary
Adept at enhancing customer experiences, I significantly increased guest return rates at The Coffee Club through exceptional service and rapport building. Skilled in conflict resolution and proficient in point-of-sale systems, my proactive approach and team collaboration contributed to a positive and efficient work environment, showcasing my strong work ethic and customer service excellence.
Overview
2
2
years of professional experience
Work History
Front of House Employee
The Coffee Club
09.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Fish And Chip Shop Work
Snappers Fish And Chips
02.2023 - 09.2023
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet deadlines.
- Improved customer service skills by taking customers orders both in person and over the phone.
- Learned to follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies.
- Resolve customer complaints promptly and professionally to maintain a positive business reputation.
Education
No Degree - NCEA Level 1
New Plymouth Girls High School
New Plymouth, NZ11-2023
No Degree - Foundation Skills Level 2
Western Institute of Technology At Taranaki
New Plymouth, NZ06-2023
No Degree - Front Of House Short Course
Western Institute of Technology At Taranaki
New Plymouth, NZ03-2022
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Phone etiquette
- Professional appearance
- Cash handling proficiency
- Attention to detail
- Basic math
- Table setting expertise
- Up-selling strategies
- Time management
- Clear communication
- Food safety knowledge
- Health and safety
- Conflict resolution
- Point of sale systems
Timeline
Front of House Employee
The Coffee Club
09.2023 - Current
Fish And Chip Shop Work
Snappers Fish And Chips
02.2023 - 09.2023
No Degree - NCEA Level 1
New Plymouth Girls High School
No Degree - Foundation Skills Level 2
Western Institute of Technology At Taranaki
No Degree - Front Of House Short Course
Western Institute of Technology At Taranaki
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