APRILYN SURAIT
Christchurch,CAN
Summary
Great multitasker and extensive experience in food service. Hardworking and strategic planner with superior communication in hospitality industry providing excellent customer service for a wide range of clients, and enthusiastic while maintaining high standards of service and production within kitchen and other food and beverage area. Great problem-solving skills and am committed in working to exceed the standards the company requires for its success. Focused on meeting new challenges, achieving goals, and working effectively across boundaries. Detail-oriented team player with strong organizational skills and willingness to take on added responsibilities to help team achieve company goals and bringing demonstrated success in developing and motivating strong team. Always wanted to utilize interpersonal skills and abilities, where it will be continually challenged.
Overview
7
7
years of professional experience
Work History
Food & Beverage Supervisor
Ibis Hotel (Oopen & Grill Restaurant)
2019.01 - 2020.08
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Promoted inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as valuable resource for continuous improvement efforts.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Addressed customer complaints with professional communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Food & Beverage Supervisor
Novotel Cathedral Square (The Square Restaurant & Bar)
2017.11 - 2019.01
- Ensure efficient, friendly, and professional food and beverage service is provided to all guests.
- Provide for guests and patrons experience and meets their expectations.
- Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
- Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
- Ensure staff are competent in all service procedures and are able to maximize sales to guests.
- Be knowledgeable and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies
- Assist Management Team to induct new staff into team, department and hotel in first week of their employment following guidelines in accordance with Brand and Service Standards and Procedures Manuals
- Maintaining health and safety at work at all times by participating in workplace consultation on matters pertaining to Workplace Health and Safety, complying with safe work practices, ensuring all equipment is kept in good working order, appropriate documentation is completed correctly, and maintain standards hygiene for food handling and presentation as prescribed by legislative regulations.
Breakfast Chef
Novotel Cathedral Square
2015.09 - 2017.11
- Cooking and preparing food to be served for breakfast buffet and for lunch menus while maintaining food safety and hygiene standards.
- Attending guests needs and requests specifically those guests with food diet and requirements.
- Maintained clean and organized kitchen workspace, ensuring compliance with health and safety regulations.
- Consistently received positive feedback from both guests and coworkers on dish preparation quality and taste.
- Coordinated with front-of-house staff to ensure seamless communication between kitchen and service teams.
Food & Beverage Attendant
Novotel Cathedral Square
2014.10 - 2015.09
- Provision of friendly and efficient food and beverage service that meets guest's expectations.
- Performs tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
- Prepare breakfast buffet product as per company and hotel standards
- Take responsibility for designated section and station
- Actively participate in Accor hotel environmental initiatives and safe work practices and procedures in workplace
- Provide efficient, friendly and professional service to all guests, making all guest experience positive.
- Take positive problem-solving approach with guest problems and concerns.
- Actively sell and promote hotel facilities and services
- Implement Accor customer service vision to offer best service to customers.
Assistant Operator
Innolux Corporation
2013.04 - 2013.12
- Developed strong problem-solving abilities by resolving technical issues that arose during machine operation swiftly and effectively.
- Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
- Covered operators during breaks to reduce operational delays and maintain production schedule.
Education
License Controller Qualification -
Service IQ
Christchurch, CAN05.2019
New Zealand Certificate in Food and Beverage Service Level 3 -
Service IQ
Christchurch, NZ11.2016
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
Manila, Philippines04.2004
Skills
- Time Management
- Food and Beverage Service
- Banquet Operations
- Team Player
- Sales Oriented
- Good Interpersonal Skills
- Staff Leadership
- Customer Service
- Catering Coordination
- Fine-dining Expertise
Trainings And Seminars
- Responsible Service Alcohol
- Wellbeing: Armed Robbery and Security Awareness
- First Aid
- Wellbeing – WHS
- Chemical Handling
- Understanding Diversity
- Manual Handling
- Food Safety Course NZQA Unit 168
- Basic Chemical Safety Training
- WHS for Management
- Fundamentals Online Theory Training (The Barista Workshop)
- First Aid Training
- Peopleology / Heartist (The Art & Science of Human Connection)
Hobbies and Interests
- Walking
- Volleyball
- Badminton
- Reading
Timeline
Food & Beverage Supervisor
Ibis Hotel (Oopen & Grill Restaurant)
2019.01 - 2020.08
Food & Beverage Supervisor
Novotel Cathedral Square (The Square Restaurant & Bar)
2017.11 - 2019.01
Breakfast Chef
Novotel Cathedral Square
2015.09 - 2017.11
Food & Beverage Attendant
Novotel Cathedral Square
2014.10 - 2015.09
Assistant Operator
Innolux Corporation
2013.04 - 2013.12
License Controller Qualification -
Service IQ
New Zealand Certificate in Food and Beverage Service Level 3 -
Service IQ
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
Similar Profiles
APRILYN SURAITAPRILYN SURAIT
Food & Beverage Supervisor at Ibis Hotel (Oopen & Grill Restaurant)Food & Beverage Supervisor at Ibis Hotel (Oopen & Grill Restaurant)
JASIM UMERJASIM UMER
Assistant general manager at Ibis HotelAssistant general manager at Ibis Hotel
Isa VisekIsa Visek
Hotel Receptionist at Ibis HotelHotel Receptionist at Ibis Hotel