Apurva Verma
Blenheim,MBH
Summary
Dynamic customer service professional with a proven track record at TaskUs, excelling in complaint handling and problem resolution. Adept at building rapport and managing client accounts,I leverage strong time management and coordination skills to enhance customer satisfaction and drive sales growth Committed to delivering exceptional service and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Teammate
TaskUs
India, Chandigarh
06.2024 - 11.2024
- Assisted customers with inquiries. ensuring timely resolutions and high satisfaction levels.
- Collaborated with teammates to streamline processes, enhancing workflow efficiency across departments.
- Adapted quickly to new systems and procedures, contributing to team training initiatives for improved performance.
- Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
Account Manager - B2B Business Development
Teleperformance
Punjab, Mohali
02.2023 - 05.2023
- Managed client accounts, ensuring satisfaction through effective communication and problem resolution.
- Supported cross-functional teams to deliver on project timelines and client expectations.
- Researched and identify potential customers and generate leads.
- Coordinated regular check-ins with clients to assess needs and gather feedback for service improvement.
- Built diverse and consistent sales portfolio.
Sales Executive
teleperformance
Punjab, Mohali
05.2022 - 01.2023
- Developed and maintained strong client relationships to drive customer satisfaction.
- Assisted in identifying sales opportunities through market research and client feedback.
- Demonstrated product knowledge to address customer inquiries and promote features effectively.
Data Entry Operator and Counselor
Sohana hospital
Punjab, Mohali
09.2021 - 04.2022
- Entered and maintained accurate data in company databases of patients.
- Maintained files, records, and patient's condition.
- Organized clinical interventions and treatment plans for patients suffering from eye problems.
Education
Graduate - Bachelor Of Commerce
H.M.V College, Jalandhar
Punjab, India04-2021
10+2 - Commerce
New St. Soldier School
Punjab, India03-2018
Skills
- Time management
- Team collaboration
- Problem resolution
- Building rapport
- Product sales
- Sales expertise
- Account management
- Coordination
- Lead generation
Timeline
Customer Service Teammate
TaskUs
06.2024 - 11.2024
Account Manager - B2B Business Development
Teleperformance
02.2023 - 05.2023
Sales Executive
teleperformance
05.2022 - 01.2023
Data Entry Operator and Counselor
Sohana hospital
09.2021 - 04.2022
Graduate - Bachelor Of Commerce
H.M.V College, Jalandhar
10+2 - Commerce
New St. Soldier School