Aqua Nadeem
Auckland,New Zealand
Summary
To obtain a challenging position in Retail Industry where I can utilize my strong attention to detail, quick decision-making abilities, and commitment to ensuring Quality and safety. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Retail Assistant
First Call Recruitment K Mart
03.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
Events Executive
Red Badge Events
03.2024 - Current
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported [Number] team members and volunteers.
- Managed venue, labor and technical efforts of internal and external partners to successfully execute [Number] events per year.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Handled crisis situations calmly and efficiently, minimizing negative impact on events whenever possible.
- Collaborated with cross-functional teams to ensure the successful execution of large-scale events.
Customer Service Executive
Pure Health
06.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Informed customers of upcoming promotions and deals to boost sales.
- Responded proactively and positively to rapid change.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Secondary School Teacher
North American School Teacher
08.2017 - 05.2020
Academic Coordinator
Atlas Group of Educational Institute
03.2106 - 07.2017
Academic Coordinator
Sunrise Public School
03.2014 - 12.2015
Education
MBA - Business And Marketing
B.B.D University
India04.2013
Skills
- Adherence to Safety and Hygiene Standards
- Strong interpersonal skills and a willingness to learn
- Fluent in English & Hindi
- Knowledge of food safety standards and measures
- Ability to lift up to 15 kgs and stand on my feet for long hours
- Great eye for presentation
- POS System Operation
- Conflict resolution techniques
- Loss prevention awareness
- Inventory Tracking
- Product Merchandising
- Fashion sense and styling
- Retail Merchandising
- Brand Promotion
Relevant Certificate
- COA Blue Card Security Certification.
- Microsoft Excel, Word, Data Analytics, Power BI, Digital Marketing Certificate.
Professional Skill Set
- A customer first approach and real passion for people roles.
- Making sure end of day procedures are carried out and store security is maintained
- Portraying excellent customer service skills and helping the customer with their food selection.
- Ability to keep the shelves stocked and presented with fresh and fine category of merchandise.
- Checking all inwards goods are received and invoiced correctly.
- Adaptable team player with a proactive work ethic.
- Great organizational skills and ability to manage my workload efficiently.
- Able to thrive in a fast-paced, customer-centric environment.
- Time Management: Organize tasks efficiently.
- Team Collaboration: Contribute positively in teams.
Legal Work Eligibility
Open work Permit, Immediate (Full Time, Part Time, Weekdays, Weekends)
References
- Haroon Sheikh, 02240407961, Friend
- Samra Usmani, 0223197672, m3.samra@gmail.com
- Farhat Khan, 02041295554, farhat.khan.1227@gmail.com
Timeline
Academic Coordinator
Atlas Group of Educational Institute
03.2106 - 07.2017
Retail Assistant
First Call Recruitment K Mart
03.2024 - Current
Events Executive
Red Badge Events
03.2024 - Current
Customer Service Executive
Pure Health
06.2020 - 03.2022
Secondary School Teacher
North American School Teacher
08.2017 - 05.2020
Academic Coordinator
Sunrise Public School
03.2014 - 12.2015
MBA - Business And Marketing
B.B.D University
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