Aracely Roman Armendariz
Auckland,New Zealand
Summary
Empathetic and observant psychology graduate with professional experience in customer service, migrant support, and mental health settings. Skilled in trauma-informed care, crisis intervention, and client-centered support. Passionate about helping individuals navigate challenges through compassionate communication and practical support. Fluent in Spanish and English, with a strong understanding of cross-cultural dynamics.
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
Rose Park Hotel
Auckland, New Zealand
02.2023 - 05.2025
- Delivered high-level customer service in a fast-paced hospitality environment.
- Trained and supervised staff to support guest satisfaction and safety.
- Managed inventory, shift reports, and resolved guest concerns promptly.
Administrative Assistant
Delicias Centro Cambiario
Mexico, Mexico
05.2020 - 12.2021
- Managed customer interactions and maintained organized record systems.
- Provided administrative support and ensured smooth daily operations.
- Demonstrated discretion and professionalism in handling sensitive data.
Support Intern (Asylum Seeker & Migrant Services)
Casa del Migrante y Refugiado "El Refugio"
Mexico, Mexico
06.2019 - 12.2019
- Supported migrants and asylum seekers with intake processes and daily emotional needs.
- Contributed to the creation of a procedure manual for trauma-informed practice.
- Gained experience in migrant mental health, cultural sensitivity, and frontline support.
Primary School Assistant
Clairmont School
Mexico, Mexico
09.2016 - 02.2017
- Supported students aged 5-11 with behavioural and learning needs.
- Collaborated with families and staff to ensure a positive learning environment.
- Delivered bilingual instruction and classroom management.
Psychology Intern - Mental Health & Crisis Intervention
CAISAME Psychiatric Hospital
Zapopan, Mexico
01.2015 - 01.2016
- Provided emotional support and crisis care to patients and families.
- Conducted brief psychotherapy and facilitated communication between patients and clinical staff.
- Delivered psychological care to long-term patients, focusing on adjustment, coping, and brief therapy.
- Managed crisis situations and supported patients' emotional well-being.
Education
Bachelor of Psychology (level 7) -
Instituto Tecnologico Y De Estudios Superiores De Occidente
Jalisco, Mexico01.2016
Bachelor of International Relations -
Instituto Tecnologico y de Estudios Superiores de Occidente
Jalisco, Mexico01.2020
Post Graduate Diploma in Business (level 8) -
ICL Graduate Business School
Auckland, New Zealand01.2024
Skills
- Trauma-informed care
- Crisis support and outreach
- Cross-cultural communication
- Behavioral support for families
- Customer service and relations
- Record keeping and administration
- Team collaboration and problem-solving
Volunteer Experience
- IMAGINA en Movimientos AC, Guadalajara, Jalisco, Conducted qualitative research and psychomotor therapy for children with autism spectrum disorder.
- Las Patronas, Veracruz, Provided food and basic care to migrant travellers.
- Project C.U.R.E., Illinois, Illinois, Sorted medical supplies for underserved communities.
- Cultivadores Centro de Vida, Illinois, Illinois, Supported food pantry operations for migrant families.
Languages
- Spanish, Native
- English, C1 Advanced - IELTS Academic 7.5
References
References available upon request.
Timeline
Food and Beverage Supervisor
Rose Park Hotel
02.2023 - 05.2025
Administrative Assistant
Delicias Centro Cambiario
05.2020 - 12.2021
Support Intern (Asylum Seeker & Migrant Services)
Casa del Migrante y Refugiado "El Refugio"
06.2019 - 12.2019
Primary School Assistant
Clairmont School
09.2016 - 02.2017
Psychology Intern - Mental Health & Crisis Intervention
CAISAME Psychiatric Hospital
01.2015 - 01.2016
Bachelor of Psychology (level 7) -
Instituto Tecnologico Y De Estudios Superiores De Occidente
Bachelor of International Relations -
Instituto Tecnologico y de Estudios Superiores de Occidente
Post Graduate Diploma in Business (level 8) -
ICL Graduate Business School
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