Aradhna Tiwari
Auckland,AUK
Summary
Seasoned Subway Store Manager with a proven track record in enhancing store operations and exceeding health and safety standards. Skilled in employee training and budget management, I excel in optimizing labor costs and improving store efficiency. My leadership ensures peak performance and top-notch customer service, leveraging both hard and soft skills to achieve excellence.
Overview
19
19
years of professional experience
Work History
Store Manager
Subway
Lynfield, Auckland
01.2014 - Current
- Ensure compliance with all Subway corporate policies, procedures, and food safety regulations.
- Monitor and maintain store cleanliness and organization, ensuring that all areas (front of house, kitchen, and restrooms) are clean and comply with health and safety standards.
- Conduct regular store audits to ensure adherence to safety, sanitation, and operational guidelines.
- Organize work schedules for employees to ensure optimal coverage during peak and off-peak hours, while managing labor costs within budget.
- Ensure that all food safety and sanitation guidelines are consistently followed by all staff members to meet local health regulations and Subway’s standards.
- Ensure all store technology is functioning correctly, including cash registers, equipment, and communication systems.
- Resolved customer complaints in a timely manner.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared monthly reports on sales figures, expenses, profits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated POS system with new products and promotional offers.
- Identified opportunities for cost savings through waste reduction initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Manager
Subway
Lynfield, Auckland
02.2007 - 03.2008
- Assist the Store Manager in overseeing the daily operations of the store to ensure smooth and efficient service
- Supervise food preparation, sandwich assembly, and presentation, ensuring all items meet Subway’s quality standards.
- Assist with recruiting, training, and onboarding new employees, ensuring they understand job expectations, food safety standards, and customer service protocols.
- Maintained up-to-date knowledge of company products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Crew Member
Subway
Lynfield, Auckland
02.2006 - 02.2007
- Take accurate orders and customize sandwiches, wraps, salads, and other menu items according to customer preferences.
- Operate the point-of-sale (POS) system, process cash and card payments accurately, and issue receipts to customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Stocked shelves and cases with new or transferred items.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained safe food handling practices to prevent germ spread.
- Organized and restocked supplies to support operations and team productivity.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Interacted pleasantly with guests to deliver quality customer service.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
Bachelor of Science - Science Education
Bihar University
IndiaLevel 5 - Early Childhood Education
NZQA
New ZealandDiploma in Manager Training Course -
Subway Systems Australia Pty Ltd
Skills
- Employee training
- Vendor management
- Budgeting and cost control
- Retail inventory management
- Store operations
- Familiar with MS Office Suite
References
References available upon request.
Timeline
Store Manager
Subway
01.2014 - Current
Assistant Manager
Subway
02.2007 - 03.2008
Crew Member
Subway
02.2006 - 02.2007
Bachelor of Science - Science Education
Bihar University
Level 5 - Early Childhood Education
NZQA
Diploma in Manager Training Course -
Subway Systems Australia Pty Ltd
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