Arahia Hill
Kerikeri,NTL
Summary
Friendly candidate with commitment to providing excellent customer service and facilitating customer satisfaction. Hardworking and flexible individual can adapt to various work environments, tasks and responsibilities. Outstanding multitasker with a passion for learning and perfecting new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
5
5
years of professional experience
Work History
Kitchen Cook
Four Square
02.2023 - Current
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Monitored food temperatures and quality throughout shifts.
- Sanitized pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Waitress/Barista
Marina Woodfire Dining
12.2022 - 02.2023
- Waited for 3 off-site weddings.
- Provided friendly, courteous service to create memorable moments for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress/Barista
CBK Craft Bar & Kitchen
06.2022 - 12.2022
- Greeted new customers, discussed specials, and took drink and food orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cook/Front of House
Oceans 68 Takeaways
12.2021 - 04.2022
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Oversaw food preparation and monitored safety protocols.
- Resolved guests complaints while maintaining positive customer environment.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
Cashier
Four Square
11.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Waitress/Barista
Orange Frog Cafe
09.2020 - 11.2020
- Maintained and operated espresso machines, blenders, fresh food juicers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned other teammates' work tasks to train as backup.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
Barista
Cellini's Ice Cream & Espresso
02.2019 - 01.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas, milkshakes and other beverages.
Education
Homeschooled
12.2019
Skills
- Excellent Memory
- Resolving Complaints
- Customer Assistance
- Adaptive and Creative
- Beverage Preparation
- Hospitality and Professionalism
Timeline
Kitchen Cook
Four Square
02.2023 - Current
Waitress/Barista
Marina Woodfire Dining
12.2022 - 02.2023
Waitress/Barista
CBK Craft Bar & Kitchen
06.2022 - 12.2022
Cook/Front of House
Oceans 68 Takeaways
12.2021 - 04.2022
Cashier
Four Square
11.2020 - 07.2021
Waitress/Barista
Orange Frog Cafe
09.2020 - 11.2020
Barista
Cellini's Ice Cream & Espresso
02.2019 - 01.2020
Homeschooled
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