Arapera Herewini
Hastings,Hawke's Bay
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Cleaner
Advanced Clean Team Ltd
01.2024 - Current
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Manager
Cliffpizza
10.2022 - 01.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Retail
Newworld
01.2020 - 08.2022
- Upheld proper visual merchandising standards on retail floor and windows.
- Refreshed Type stock in retail shops to keep displays filled.
- Maximized retail space utilization, effectively planning and executing product placements for optimal visibility.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
Customer Service Representative
North Indian Takeaways
01.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Gardener
Matthews Nursery
01.2021 - 09.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
Skills
- Laundry
- Quality Assurance
- Waste Management
- Chemical Handling
- Interior and exterior cleaning
- Customer Service
Timeline
Cleaner
Advanced Clean Team Ltd
01.2024 - Current
Customer Service Manager
Cliffpizza
10.2022 - 01.2024
Customer Service Representative
North Indian Takeaways
01.2021 - 06.2022
Gardener
Matthews Nursery
01.2021 - 09.2021
Retail
Newworld
01.2020 - 08.2022
Similar Profiles
Simran SinghSimran Singh
Design Engineer at TEAM ASSAILING FALCONS - Advanced Class Aero design TeamDesign Engineer at TEAM ASSAILING FALCONS - Advanced Class Aero design Team
Elhadji BarryElhadji Barry
Housekeeper at Team CleanHousekeeper at Team Clean
Spendler PerezSpendler Perez
Cleaning Associate at Clean TeamCleaning Associate at Clean Team
Seema BajajSeema Bajaj
General Machine Operator(casual) at WattiesGeneral Machine Operator(casual) at Watties
Mahina PuanakiMahina Puanaki
Chef at Three Wise Birds, Garden BarChef at Three Wise Birds, Garden Bar