Arashdip Parmar
Auckland,AUK
Summary
I'm a motivated individual with experience in customer service and sales. I'm skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for providing superior customer service. I am a results oriented sales worker who engages with customers to help establish rapport. I have a proven track record of building customer relationships and successfully closing sales. I'm always committed to delivering exceptional customer service and exceeding sales goals. I am a specialist with strength in negotiations, e-commerce and customer service. I have excellent interpersonal and time management skills. Furthermore, I'm a organised and dependable candidate who is successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities to meet team goals is always a priority.
Overview
7
7
years of professional experience
Work History
Sales And Marketing Representative
Bridgestone Ltd
03.2024 - Current
- I consistently achieve the highest level of customer satisfaction by skilfully handling and quickly handling enquiries through a variety of channels, including incoming calls, online quotation requests, web chats, and proactive outbound correspondence
- My speciality is creating engaging conversations and engaging interactions with customers in order to strengthen relationships with them, improve the quality of our contacts, increase sales effectiveness, reduce selling expenses, and enhance value propositions by understanding them compassionately
- My persistent commitment to putting the requirements of my customers first, together with my keen listening and quick reaction, enables a smooth transition from enquiries to confirmed bookings, increasing overall sales and increasing business profitability.
The Warehouse Nightfill Christmas Casual
10.2023 - 01.2024
- I filled up the stock such as working cages, working the pallets, and working the bulk. - I also did the stockroom so which was putting all the stock into a pallet and wrapping it then labelling. - I also did the recovery which was pretty much pulling the products close and making sure the store looks nice for the customers as sometimes the products put in wrong place so I had to make sure they are always in the right place. - I also helped out with the online click and collect orders a few times. - I also demonstrated a safe environment where for example a customer would break a specific product so I had to clean it up and put a safe sign there so no one gets injured. - I also arranged the products in a good way on shelves to enhance visibility, optimize space, and create an appealing shopping environment
- I consistently adhered to company merchandising guidelines to promote featured products and drive sales. - Successfully meeting nightly deadlines and working within tight schedules to complete tasks promptly
- I demonstrated the ability to prioritize tasks based on urgency, ensuring the timely restocking of high demand items. - I also collaborated with my fellow Nightfill team and other department team members to accomplish collective goals especially during christmas where we had a big load of tasks but I managed to get everything done
- I am adept at working in a fast paced team environment, communicating effectively, and contributing to a positive and cohesive work atmosphere. - I also prioritized safety by consistently following established safety guidelines and procedures
- I actively contributed to maintaining a secure work environment for myself, the warehouse team, and customers.
Holistic Finances Marketing Intern
08.2023 - 10.2023
- I handled the whole marketing work for Holistic Finances and I also helped out with the HR and Management work as well. - Managing Social Media Accounts and Automation: I was responsible for overseeing the company's social media presence, creating and scheduling posts, and using automation tools to streamline social media marketing efforts. - Setting up and Optimizing CRM System: I played a role in implementing and fine tuning a Customer Relationship Management (CRM) system to manage client interactions, improve customer relationships, and enhance sales and marketing efforts. - Reviewing Branding Resources and Marketing Templates: I reviewed and contributed to branding materials and marketing templates to ensure consistency and alignment with the company's branding strategy. - Optimizing Marketing Campaigns: My responsibilities included optimising marketing campaigns to improve the effectiveness, possibly through A/B testing, data analysis, and other strategies. - Basic Market Research and Data Collection: I conducted fundamental market research and gathered data to support marketing decisions, such as understanding customer preferences and industry trends. - Optimizing Website for SEO: I worked on improving the company's website's search engine optimisation (SEO) to increase it's visibility on search engines like Google and attract organic traffic. - Assisting with HR Functions: I supported the HR team in various capacities, which included tasks like recruitment, onboarding, or employee engagement initiatives. - Participating in Meetings: I actively participated in meetings with business CEOs, providing valuable input and ideas, possibly related to marketing strategies or other aspects of the business. - Meeting Scheduling: I was also responsible for calling up business CEOs, scheduling meetings, and ensuring that these meetings ran smoothly.
New World Manager
09.2021 - 03.2022
- Monitored staff performance and addressed issues. - Enforced customer service standards and resolved customer problems to uphold quality service. - Trained employees on additional job positions to maintain coverage of roles. - Exercised good judgment and decision-making in escalating concerns and resolving issues. - Completed thorough opening, closing and shift change functions to maintain operational standards each day. - Assigned tasks to associates to fit skill levels and maximize team performance. - Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. - Created training modules and documentation to train staff. - Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Pak n Save Fresh Produce Team Member
12.2019 - 12.2020
- Stocked, rotated and faced products with attention to product quality and expiration dates. - Rotated stock to maintain freshness. - Greeted customers and offered to help locate produce items. - Monitored work environment to maintain safety, cleanliness and organization. - Opened boxes and stocked products in appropriate sections. - Checked prices and located products for customers. - Removed expired and overripe items to provide freshest options and eliminate health risks. - Followed instructions to properly arrange merchandise items. - Assessed floor displays to restock merchandise. - Loaded, unloaded and moved heavy products using material loading equipment. - Answered shopper questions regarding shelf life and appropriate produce storage. - Followed company guidelines for cleaning and sanitizing work surfaces and equipment. - Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items. - Assisted customers with product, promotion and policy information. - Demonstrated familiarity with department products to help customers in selecting items.
Magnifix Repair Worker
10.2017 - 12.2017
- Maintained equipment performance by cleaning and lubricating components. - Repaired and performed quality testing of products to meet established specifications. - Reassembled equipment, completing inspections, testing or repairs. - Worked with the senior technician to inspect and validate repair parts. - Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully. - Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education
Bachelor of Business - Information Systems And Marketing
Auckland University of Technology
Auckland, NZ11.2023
Skills
- Brand Awareness
- Target Market Identification
- Negotiation Techniques
- Competitor Analysis
- Marketing Analytics
- CRM Management
- Influencer outreach
- Product Promotion
- Direct Mail Campaigns
- Sales Presentations
- Contract Negotiation
- Processing payments
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Call center experience
- Complaint Handling
- Microsoft Excel
- Client Relations
- Call Center Operations
- Customer satisfaction measurement
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Team Development
- Microsoft Office Suite
- Administrative Support
- Microsoft PowerPoint
- Prioritization
- Customer Relationship Management (CRM)
- Live chat support
- Customer Education
- Product Sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Research
- Account Management
- Spreadsheets
- Stock management
- Quality Assurance Controls
- Sales closing
- CRM Software
- Information Security
- Training development aptitude
- Key stakeholder relationship building
- Social Media Marketing
- Content Creation
- Social Media
- Event Planning
- Social media expertise
- Product marketing
- Presentation Development
- Project Management
- Social Media Management
- Client Engagement
- Market Analysis
- Sales Techniques
- Data Analysis
- Google Analytics
- Content Curation
- Campaign Development
- Mobile marketing
- Outbound Marketing
- Media Buying
- Customer Engagement
- Copywriting
- Web Design
- Competitive Analysis
- Multicultural Marketing
- Adobe Creative Cloud
- Search Engine Optimization
- Strategic Marketing
- Campaign Management
- Customer Segmentation
- A and B Testing
- Survey Design
- Digital Marketing
- Microsoft Office
- Team Collaboration
- Digital Media
- Team Leadership
- Marketing strategy
- Decision-Making
- Relationship Building
- Email Marketing
- Analytical Thinking
- Content Marketing
- Client Relationship Management
- Graphic Design
- Database Management
- Consumer Buying Habits
- Analytics and SEO
- Strategic Planning
- Network Administration
- ITIL Framework
- Software Development
- Cybersecurity Fundamentals
- Computer Networking
- Systems Analysis
- Technical Analysis
- Product Development
- Cybersecurity
- Retail Security
- Retail Operations
- Retail services
- Retail Sales
- Retail knowledge
- Retail experience
- Time Management
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Staff Development
- Sales management
- Marketing
- Product Management
- Business Development
- Business Planning
- Key Performance Indicators
- Brand Management
- Lead Generation
- Teamwork and Collaboration
Timeline
Sales And Marketing Representative
Bridgestone Ltd
03.2024 - Current
The Warehouse Nightfill Christmas Casual
10.2023 - 01.2024
Holistic Finances Marketing Intern
08.2023 - 10.2023
New World Manager
09.2021 - 03.2022
Pak n Save Fresh Produce Team Member
12.2019 - 12.2020
Magnifix Repair Worker
10.2017 - 12.2017
Bachelor of Business - Information Systems And Marketing
Auckland University of Technology
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