Aravindan Ramakrishnan

• Delivered exceptional service across multiple systems including HONO, ServiceNow, Service Cloud, and Maximo for case management and service optimization
• Resolved Property Services, IT, and general inquiries, ensuring smooth operations
• Managed escalations, knowledge base updates, and first-contact resolutions
• Built strong stakeholder relationships, improving service efficiency
• Ensured compliance with privacy regulations and identified process improvements to enhance efficiency

• Leading the strategic sales and adoption of the fuel card product, managing both new business development and sales to existing customers to drive revenue growth
• Actively promoting the fuel card to current clients, successfully positioning it as a valuable addition to their service packages, resulting in increased product penetration and adoption
• Developing and implementing business strategies to capture new market opportunities, introducing the fuel card to potential clients while presenting its key benefits and value proposition
• Managing and strengthening client relationships, overseeing key accounts to ensure customer satisfaction and retention, while addressing their evolving needs and identifying upselling opportunities
• Supervising operational processes, ensuring efficient distribution, order processing, and setup of the fuel card service, with a focus on optimizing workflows and reducing administrative bottlenecks
• Providing leadership in the end-to-end operational management of the fuel card lifecycle, including comprehensive reporting and performance tracking to ensure operational efficiency
• Training and mentoring team members, ensuring they were equipped to provide high-quality service and support for fuel card users, while setting performance targets and monitoring outcomes
• Serving as the primary point of contact for fuel card users, delivering exceptional customer service by handling inquiries, troubleshooting issues, and resolving concerns in a timely manner
• Leading continuous process improvements to enhance customer experience and ensure operational excellence, resulting in consistently high levels of customer satisfaction and loyalty

• B2B selling- built rapport, identified correct product/ services
• I worked closely with clients using my experience and skills to come up with appropriate fuel card lending and product solutions to help them achieve their financial goals
• Worked with and expanded the current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business
• Acquired new client through cold and warm calling while handling objections in a professional manner
• Data entry of customer relevant information into relevant systems and complete internal functions through CRM and Salesforce
• Maintained effective work relationship with specific customers and external stakeholders
• Developed pipeline for sales and converted to business sales
• Dealt with clients, maintained relationships, and negotiated to close deals

Key Achievements:

• President’s Club Global Award Winner- Best Salesperson of the year (2024) Honored to receive this prestigious award in Jamaica, recognizing me as the top performing salesperson for Corpay New Zealand, based on outstanding sales performance and contributions

• Consistently met sales targets and KPI’s daily
• Retained customers with maximum knowledge about the product and the use of strategies at the right time
• Overcame sales objection through offering a range of solutions which meet the needs of the customer
• Ensured in-depth knowledge of products is maintained with an understanding of competitor services
• Assist with team leader duties - including taking ownership of complaints for colleagues & assisting new bankers with complex lending enquiries
• Ability to operate CRM, CRM Dynamics and Velocity and resolve technical issues
• I was able to adopt the change and was involved in different campaigns such as Smart trade, Retail NZ, Farm Source, and Farmlands

Key Achievements:

• Highest acquisition of sales in smart trade Campaigns
• Constantly achieving sales targets every month
• Overachieving the KPI’s

• Increased sales of broadband, fixed line, and mobile products
• Demonstrated sound knowledge and understanding of spark products and services
• (Broadband, postpaid and Accessories)
• Technical expertise on- In home Installs, Wireless Broadband speed checks, Wireless broadband Installation, Ability to run the order in CRM and resolve technical issues for customers
• Understood the needs of customers and provided them with appropriate technical solutions (Spark products)
• Ability to handle different field campaigns during the same time and match customer suitability to different promotions
• Reporting of business sales- (Maintaining a sales tracker, responding to call backs, providing business reports to the team regarding customer service, preparation of thanks gestures and preparation daily reports)

Key Achievements:

• Involved in multiple campaigns providing excellent results
• (Smart trade, Farmlands, Farm Source and Retail NZ)
• Highest chrome cast seller at spark (2017)
• First person to sell In-Home Installs in the Channel at spark
• Appreciation from the Channel head for best customer service on wireless broadband
• Highest post-paid sales (Acquisition and Migration) during first and second quarter of the year (2017)
• Overachieved the target for Fibre Migration (2017)

• Overachieved the target for Fibre Migration (2017)
• Maintained product branding of Johnson & Johnson baby colognes in general trade
• Planned and executed communications through online and social media
• Assisted and supported marketing and sales departments in handling and achieving customer requirements
• Achieved revenue growth and retention targets whilst maintaining compliance with company processes and policies
• Assisted with product development, pricing, and new product launches