Arbin Shrestha
Auckland
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
4
4
years of professional experience
Work History
Manager
ED STREET BAR
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head-Barista and Duty Manager
Coffee Since Yesterday
01.2022 - 07.2023
- Staff training and work division
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
Duty Manager
Little India Hamilton City
01.2021 - 07.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Barista
Coffee Club Cafe
11.2021 - 01.2022
- Able to work under pressure
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Diploma Level 5 & 6 - Hospitality Management
NZMA Hamilton
Hamilton, NZ12-2021
Skills
- Stock management and ordering
- Holds LCQ
- Hold Manager Licence
- Time management
- Staff training and development
- Task delegation
- Goal setting
- Relationship building
- Documentation and reporting
- Strategic planning
- Shift scheduling
- Business development
Personal Information
Date of Birth: 07/25/00
Personal Qualities
- Honest and loyal
- Reliable, versatile and punctual
- Strong work ethic
- Excellent communicator and teamwork
- Leadership and friendly nature
Hobbies and Interests
- Traveling
- Collecting old coins
- Playing sports (football, basketball)
- Learning new things
Timeline
Manager
ED STREET BAR
09.2023 - Current
Head-Barista and Duty Manager
Coffee Since Yesterday
01.2022 - 07.2023
Barista
Coffee Club Cafe
11.2021 - 01.2022
Duty Manager
Little India Hamilton City
01.2021 - 07.2023
Diploma Level 5 & 6 - Hospitality Management
NZMA Hamilton
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