Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Archana

Auckland,AUK

Summary

Dynamic professional with extensive experience in customer service and beauty management, notably at McDonald's. Proven expertise in inventory management and makeup application, complemented by strong communication skills. Successfully resolved customer issues, enhancing satisfaction and loyalty while maintaining high hygiene standards in fast-paced environments. Committed to delivering exceptional service and fostering team collaboration.And 3 years , of experience in both fields.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Domestic Airport, Auckland
07.2024 - Current
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided guidance to new hires during onboarding process.
  • Managed payroll processing, ensuring accuracy of hours worked and pay rates.
  • Facilitated weekly meetings with staff to discuss progress on projects and goals.

Beautician/Cosmetologist

self employer
Papatoetoe, Auckland
02.2023 - 12.2024
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Provided a variety of skin care treatments such as facials, waxing, bleaching and threading.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Responded to customer inquiries by phone, email and in person.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Applied makeup professionally including special occasion looks such as weddings or proms.
  • Maintained cleanliness of salon equipment and supplies.
  • Scheduled appointments for clients over the phone or online booking systems.
  • Performed manicures and pedicures with precision and speed.
  • Recommended appropriate beauty treatments to customers based on individual needs.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.

Front of House Manager

Cuisine India
Papatoetoe , Auckland
08.2023 - 02.2024
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Worked closely with chefs to ensure timely delivery of food orders to tables.
  • Provided support to servers when needed during busy periods or peak hours.
  • Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
  • Supported chefs in food production, ensuring that all dishes were cooked to customer satisfaction.
  • Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.

Education

Certified of Lakme Institude - Beautician

Lakme Academy Dehradun
Dehradun, India
01-2023

Skills

  • Inventory Management
  • Sales Proficiency
  • Makeup Knowledge
  • Safety and Sanitation
  • Manicures Experience
  • Cleaning Procedures
  • Makeup Application
  • Hair Assessments
  • Body Hair Removal
  • Chemical Mixing and Application
  • Beauty Tool Sanitization
  • Hair Styling
  • Makeup and Skincare
  • Hair Style Recommendations
  • Product Knowledge
  • Customer Consultation
  • Styling Tools
  • Service prioritization
  • Hygiene standards
  • Customer service
  • Cash handling
  • Time management

Certification

Certificate For Best Makeup and Hair Artist From Lakeme Academy Dehradun In 2023

Timeline

Crew Member

McDonald's
07.2024 - Current

Front of House Manager

Cuisine India
08.2023 - 02.2024

Beautician/Cosmetologist

self employer
02.2023 - 12.2024

Certified of Lakme Institude - Beautician

Lakme Academy Dehradun

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Archana