ARCHANA ACHAL KUMAR
Papatoetoe,New Zealand
Summary
To obtain a position in a growth-oriented organization where my abilities, skills, work experience and educational knowledge is utilized for the success of the company. Resourceful Assistant Retail Store Manager known for completing tasks efficiently and productively. Excel in customer service, inventory management, and sales strategy development.
Overview
5
5
years of professional experience
Work History
Assistant Retail Store Manager
Mobil Wiri Sai Management & investments Limited
Auckland, New Zealand
02.2024 - Current
- Supported the Store Manager in daily operations, ensuring smooth store performance and high customer satisfaction
- Supervised, trained, and motivated a team of sales associates to meet sales targets and service standards
- Achieved consistent sales growth by implementing effective merchandising and promotional strategies
- Managed inventory levels, stock replenishment, and loss prevention procedures
- Assisted with cash handling, POS operations, and end-of-day reconciliation
- Ensured compliance with company policies, health & safety regulations, fuel compliance regulations, including hazardous goods handling
- Provided product information and answered customer questions and complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Conducted daily stocktakes of shop merchandise, fuel-related products, and fast-moving convenience items to assist store manager to order accordingly.
Office Administrative
Island Pharmacy Pte Ltd
Ba, Fiji Islands
06.2023 - 11.2023
- Daily data entry in MYOB both purchase and sales invoices, recording accounts in ledger and balancing it with creditor’s statements.
- Answering calls and forwarding them to the relevant personnel with responding emails to both internal and external customers respectively.
- Maintaining office supplies, keeping records, documentations, ledgers, flies’ stationary and other stuffs required.
- Compilation of monthly VAT returns for the company- preparing excel with given invoices, balancing with MYOB data and TONIC report.
- Filing of payment vouchers, bank statements, uploading payments online to creditors, preparing bill payments such as Telecom, Vodafone, Electricity and Water.
- Sales Representative (2 weeks): customer service, medication guidance, shelf management, stocktaking, and ordering fast-selling items
Reservation Agent
Six Senses Fiji Resort and Spa
Malolo Island, Fiji
08.2022 - 09.2022
- I have assisted the Reservations and Revenue Manager with Maximizing Revenue Opportunities for The Resort by:
- Promptly responded to guest enquiries and reservation requests via email and phone, composing and sending 150+ emails per week using Microsoft Outlook
- Proactively converted enquiries into confirmed reservations, contributing to occupancy and revenue targets
- Accurately recorded guest details, preferences, and special requests in the reservation system
- Maintained in-depth knowledge of resort facilities, packages, and local tourist information to assist guests effectively
- Maximized revenue opportunities across all booking channels through upselling and efficient reservation management
- Assisted with training and coaching front office staff on reservation procedures and systems
Administrative Assistant
Sardar Civil Works Pte Ltd
Ba
03.2021 - 07.2022
- Assisted the Senior Administrative Officer with sorting, organizing, and filing documents
- Performed data entry of invoices and wage information into the company system with a high level of accuracy
- Handled weekly banking of cheques and cash in accordance with company procedures
- Supported team members with various administrative tasks and followed up on un-presented cheques
- Maintained organized records by filing receipts and payment vouchers
Education
BACHELOR OF COMMERCE - Tourism & Hospitality Management
The University of The South Pacific
Suva, Fiji11.2019
Fiji Seventh Form Examination -
Khalsa College
Fiji12.2016
Fiji School Leaving Certificate -
Khalsa College
Fiji12.2015
Skills
- Good communication skills
- Strong attention to detail
- Hardworking and trustworthy
- Team player and quick learner
- Food safety oversight
- Time management
References
- Mr. Krishneel Gounder, Retail Store Manager, Mobil Wiri Station (Sai Group MRBA Limited), +64 223813705, goundarkris@hotmail.com
- Ms. Shanam Mudiliar, HR Manager, Island Pharmacy Pte Ltd, hr@islandpharmacy.com.fj, 8669011
- Ms. Ella Bennion, student industry liaison (STHM, USP), ella.bennion@usp.ac.fj, 3232434
Certifications
- 2025 food safety at Mobil
- 2025 fire extinguisher handling certificate of achievement
- 2024 hazardous substances training course summary, chemsafety
- 2024 Essential First Aid Course Certificate
- 2023, MYOB training and Tonic software usage
- 2022, September, Certificate of Service, Six Senses Fiji
- August 2019, certificate of course completion for basic first aid
- 2018, July, USP Open Day (volunteer) - School of Tourism & Hospitality Management, hospitality training - OPERA: Fidelis (online reservation system)
Timeline
Assistant Retail Store Manager
Mobil Wiri Sai Management & investments Limited
02.2024 - Current
Office Administrative
Island Pharmacy Pte Ltd
06.2023 - 11.2023
Reservation Agent
Six Senses Fiji Resort and Spa
08.2022 - 09.2022
Administrative Assistant
Sardar Civil Works Pte Ltd
03.2021 - 07.2022
BACHELOR OF COMMERCE - Tourism & Hospitality Management
The University of The South Pacific
Fiji Seventh Form Examination -
Khalsa College
Fiji School Leaving Certificate -
Khalsa College