Customer Service Desk Supervision
Woolworths New Zealand
Wellington, WGN
04.2023 - Current
- Resolved complex technical issues for end-users, enhancing overall service delivery.
- Provided timely support via phone, email, and chat, ensuring customer satisfaction.
- Documented troubleshooting procedures in knowledge base for future reference and efficiency.
- Collaborated with IT teams to escalate unresolved incidents and improve resolution times.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.