Archana Ganesh
Auckland,AUK
Summary
Dedicated Customer Support Specialist with strong skills in communication, problem-solving, and database management. Proven ability to analyze customer issues and deliver effective solutions.
Overview
2
2
years of professional experience
Work History
Co-ordinator
Lincoln Play Centre
04.2021 - 12.2021
- Collaborate, drive and lead performance supporting a strong centre focus
- Coaching, mentoring, development planning and actively sharing knowledge with children
- Greet and welcome the parents and kids to the centre
- Engage with kids till end of the session
- Participating with admin related work, meetings, events etc.
Technical support Engineer
JUSTDIAL Pvt Ltd, India
03.2020 - 12.2020
- Responsible for web application support
- Participating and sharing work progress with the team and attending the meetings
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve application bugs
- Responsible to talk with clients through a series of actions, either via phone, email, or chat
- Participating with code (HTML, CSS, SQL)
- IT Help Desk/Platform customer service, computer troubleshooting
- Website customization, provide technical support to the customer.
Customer Support Specialist
Concentrix Pvt Ltd
04.2022
- Managing and responding to all communication received by phone
- Providing accurate and relevant information regarding products, services, pricing, and company policies
- Analyzing complex problems, assess available options, and recommend solutions to meet customer needs
- Collaborating with technical teams to escalate and resolve technical problems when necessary
- Ensuring order accuracy and coordinate with relevant departments for order fulfillment
- Educating customers on product features, benefits, and usage to maximize their satisfaction and product adoption
- Maintaining accurate and comprehensive records of customer interactions, issues, and resolutions in the CRM system
- Generating reports and documentation to analyze customer trends and identify areas for improvement
- Acting as the voice of the customer within the organization, advocating for improvements based on customer input
- Supporting sales and marketing initiatives by promoting relevant upgrades or complementary offerings
- Assisting colleagues with complex customer issues and contribute to a positive team dynamic
- Striving to exceed customer expectations, measure customer satisfaction, and work towards improving customer loyalty.
Education
B.C.A (Bachelor of Computer Application) -
Board of Management of Periyar Maniammal Institute of Science & Technology, Thanjavur, India
Diploma in E-Commerce (Web Designing) -
NICT, Bangalore, India
Skills
- Database Management
- Document Management
- Team Oversight
- MS Office
- Customer Service
References
Available on Request
Timeline
Customer Support Specialist
Concentrix Pvt Ltd
04.2022
Co-ordinator
Lincoln Play Centre
04.2021 - 12.2021
Technical support Engineer
JUSTDIAL Pvt Ltd, India
03.2020 - 12.2020
B.C.A (Bachelor of Computer Application) -
Board of Management of Periyar Maniammal Institute of Science & Technology, Thanjavur, India
Diploma in E-Commerce (Web Designing) -
NICT, Bangalore, India