Summary
Overview
Work History
Education
Skills
Projects
Personal Information
Timeline
Generic

ARCHANA K C

Hamilton,New Zealand

Summary

Experienced professional with 7+ years in sales, administration, and customer operations, combined with academic training in Structured Query Language (SQL) and database management. Skilled in reporting, data handling, and process support. Adept at collaborating with cross-functional teams and supporting operational excellence in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Sales and Service Administrator

Genesis Energy
Hamilton, New Zealand
05.2024 - Current
  • Utilize CRM Salesforce daily to manage customer records, track sales activities, and process online applications for customers.
  • Perform various administrative tasks including documentation and record management.
  • Review and process customer contracts and applications, verifying accuracy and compliance with company policies.
  • Handle sales administration tasks, ensuring timely and efficient workflow.
  • Work closely with the Operations team to identify and escalate issues efficiently.
  • Use Microsoft Excel to track data, prepare summaries, and support reporting needs.

Customer Solutions Specialist (Remote)

2degrees
Auckland, New Zealand
01.2023 - 05.2023
  • Implemented corrective actions to fix root causes of various issues.
  • Resolved billing issues of customers quickly and efficiently, enhancing customer satisfaction.
  • Inspected broadband connections through software for quality adherence.
  • Coordinated with field technicians to troubleshoot and resolve broadband service issues.

Web Developer

Eco Bio Earth
Auckland, New Zealand
03.2020 - 02.2022
  • Designed and constructed company website.
  • Troubleshot website problems and maintained updates.
  • Improved customer engagement through optimized web functionality.

Senior Customer Solution Specialist

GROUPON
Chennai, India
04.2015 - 11.2019
  • Managed customer queries and complaints daily, solving issues and providing resolutions.
  • Conducted weekly QA presentations to improve team performance.
  • Trained new hires and team members to scale up and enter production.
  • Took ownership of new projects to enhance customer experience.

Customer Solutions Specialist

GROUPON
Chennai, India
04.2013 - 03.2014
  • Met targets consistently across speed, quality, and productivity.
  • Resolved email inquiries efficiently with high customer satisfaction.
  • Recognized for achieving highest productivity in the team.

Education

Bachelor of Computer Applications -

University of Madras
Chennai, India
01.2011

Skills

  • SQL
  • Database Management
  • Reporting & Analytics
  • Salesforce CRM
  • Zendesk CRM
  • Microsoft Office

Projects

Library Management System, Designed and implemented a relational database using SQL to manage books, users, and transactions. Wrote queries for book search, issue/return management, and overdue tracking. Generated analytical reports on book availability and usage trends 

Student Information System, Built a database to manage student enrollment, attendance, and grades. Developed SQL queries to generate performance reports and summaries. Focused on data accuracy, validation, and report automation.

Personal Information

Visa Status: NZ Resident

Timeline

Sales and Service Administrator

Genesis Energy
05.2024 - Current

Customer Solutions Specialist (Remote)

2degrees
01.2023 - 05.2023

Web Developer

Eco Bio Earth
03.2020 - 02.2022

Senior Customer Solution Specialist

GROUPON
04.2015 - 11.2019

Customer Solutions Specialist

GROUPON
04.2013 - 03.2014

Bachelor of Computer Applications -

University of Madras

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ARCHANA K C