Archana Kumar
Auckland,AUK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Assistant Caregiver
old people place
Samabula, Suva, Fiji
03.2019 - 08.2020
- Assisted elderly and disabled individuals with daily living activities, such as bathing, dressing, grooming, and eating.
- Provided companionship to clients by engaging in conversation and playing games.
- Transported clients to medical appointments and recreational activities.
- Administered medications according to prescription instructions.
- Ensured safety of clients at all times by monitoring their movements.
- Responded quickly in emergency situations while remaining calm under pressure.
- Managed multiple tasks efficiently while paying attention to detail.
- Followed care plan and directions to administer medications.
- Assisted with meal planning to meet nutritional plans.
- Helped clients get in and out of beds and wheelchairs.
- Organized oral medications for clients following dosage and schedule requirements.
Library Assistant
Fiji National Unversity
Samabula, Suva, Fiji
02.2016 - 05.2018
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Processed interlibrary loan requests for patrons.
- Performed basic computer troubleshooting and maintenance tasks.
- Created digital content such as podcasts, videos, and tutorials for library patrons.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Scanned documents into the library's digital repository system.
Crew Team Member
Atlas
Mark Street, Suva, Fiji
04.2013 - 01.2016
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
- Performed store opening and closing procedures as directed by management team.
- Reported any maintenance issues immediately to supervisor or manager.
- Replenished inventory levels when necessary.
- Monitored expiration dates of food products.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Cashier
Damodar cinemas
Scott Street, Suva, Fiji
03.2010 - 10.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
Customer Service Representative
Digicel Fiji Limited
Cummings Street , Suva
02.2009 - 01.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Certificate - Childcare/childminding And Aged Care
Servicepro International Tourism And Hospitality I
Kings Road Fiji10-2023
High School Diploma -
DAV Girls College
Kula Street12-2008
Skills
- Meal Preparation
- Compassionate Care
- Emotional Support
- Transportation Services
References
References available upon request.
Timeline
Assistant Caregiver
old people place
03.2019 - 08.2020
Library Assistant
Fiji National Unversity
02.2016 - 05.2018
Crew Team Member
Atlas
04.2013 - 01.2016
Cashier
Damodar cinemas
03.2010 - 10.2012
Customer Service Representative
Digicel Fiji Limited
02.2009 - 01.2010
Certificate - Childcare/childminding And Aged Care
Servicepro International Tourism And Hospitality I
High School Diploma -
DAV Girls College
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