Archana Sinsinwar
Hillcrest,Hamilton
Summary
Organised and adaptable professional with 7+ years of experience in telecommunications and financial services. Skilled in service assurance, project coordination, and NRI relationship management. Proven problem-solver with excellent team-building skills, thriving under pressure. Talented Manager with expert team leadership, planning and organisational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Non-Resident Individual (NRI) Manager
ICICI Bank Ltd
09.2022 - 05.2024
- Assisted new clients with account opening and ongoing maintenance
- Managed NRI clients, providing personalized financial advisory services
- Ensured regulatory compliance in transactions and client documentation
- Delivered excellent customer service and resolved client inquiries
- Developed a network within the NRI community and financial industry
- Monitored client portfolios and conducted regular review meetings
- Tracked and reported on client acquisition, retention, and sales targets.
- Managed a team of 10 employees to be productive and engaged in work.
Senior Process Analyst
Tata Consultancy Services (National Broadband Network (NBN))
03.2018 - 03.2022
- Provided technical support and customer service for fiber and copper pre-design routes
- Used Spatial Net (AutoCAD) for planning and designing FTTB/FTTC/FTTN/HFC
- Managed service activation tickets and provided end-to-end support
- Assisted with technical queries and supported field teams
- Handled complex requests and escalations, maximizing process efficiency
- Provided training and maintained work reports
- Liaised with staff managers to collaboratively design process change implementation plans.
Process Analyst
Cognizant Technology Solutions India Pvt Ltd (Telstra Telecom)
02.2017 - 03.2018
- Managed tickets and made outbound calls for PSTN and ADSL services activation and deactivation
- Assisted customers with NBN order queries and managed order health
- Preformed line tests and resolved technical issues, especially with NBN-compatible modems
- Worked on applications like CRM, MS Office, Spatial Net, and Maximo.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
Education
Master of Business Administration (Operations Management) -
Chennai University
Mumbai, India03.2019
Bachelor of Arts in Economics -
Mumbai University
Mumbai, India11.2016
Skills
Proven experience in financial services and NRI relationship management
Strong client acquisition track record
Knowledge of regulatory requirements for NRI banking and investments
Proficiency in financial analysis, investment management, and financial planning
Excellent communication, interpersonal, and negotiation skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Team management, subject matter expertise, and training support
Certification
- HR Generalist Programme
- Professional Development Credits (PDCs) for Strategic Human Resource Management (SHRM)
Languages
English
Hindi
Timeline
Non-Resident Individual (NRI) Manager
ICICI Bank Ltd
09.2022 - 05.2024
Senior Process Analyst
Tata Consultancy Services (National Broadband Network (NBN))
03.2018 - 03.2022
Process Analyst
Cognizant Technology Solutions India Pvt Ltd (Telstra Telecom)
02.2017 - 03.2018
Master of Business Administration (Operations Management) -
Chennai University
Bachelor of Arts in Economics -
Mumbai University
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