Archana Tamrakar
Newlands,WGN
Summary
Dynamic professional with experience at ACC, excelling in client assessment and recovery planning. Proven ability to enhance care coordination and ensure compliance in claims processing. Recognized for effective communication and problem-solving skills, contributing to improved client outcomes and streamlined operations. Committed to fostering collaborative healthcare environments. Skilled Recovery Assistant with relevant experience in managing patient recovery processes. Strengths lie in ability to provide empathetic support, maintain accurate records, and coordinate care with healthcare professionals. Previous roles have showcased strong communication skills and significant impact on improving patient recovery outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recovery Assistant
ACC
WELLINGTON, WGN
08.2020 - Current
- Support clients in daily living activities and personal care tasks.
- Supported recovery plans by documenting client progress and activities.
- Monitored client progress and provided regular updates to management.
- Collaborated with healthcare teams to ensure consistent client care and communication.
- Maintained accurate documentation of client interactions and treatment plans.
- Establish connections with external providers, such as hospitals, rehabilitation providers, rest homes, specialists, etc.
- Monitored client progress and updated case files accordingly.
- Applied conflict resolution skills to navigate objections and foster amicable dispute resolutions.
- Be buddy to the new recovery assistant in best practices and company protocols.
Claims Administrator
ACC
WELLINGTON, WGN
01.2013 - 08.2020
- Processed insurance claims and ensured compliance with company policies.
- Reviewed claim documentation for accuracy and completeness.
- Communicated with clients to gather necessary information for claims processing.
- Coordinated with internal teams to resolve claim-related issues efficiently.
- Managed electronic records and maintained organized filing systems for claims.
- Assisted in training new staff on claims procedures and protocols.
- Coordinated with other departments to resolve complex issues related to claims processing.
Education
High School Diploma -
Southern Institute of Technology
Invercargill, NZ01-2018
Master of Science - Professional Master Degree in Geoinformation Scien
International Institute For Aerospace Survey And E
Netherland08-2000
MBA - Masters in Business Studay
Tribhuvan University
Nepal12-1997
Skills
- Client assessment
- Recovery planning
- Progress documentation
- Claims processing
- Compliance adherence
- Information gathering
- Issue resolution
- Attention to detail
- Problem solving
- Effective communication
- Staff training
- Time management
- Peer support
Languages
Nepali
Professional
Certification
- Full NZ Driver licence
References
References available upon request.
Timeline
Recovery Assistant
ACC
08.2020 - Current
Claims Administrator
ACC
01.2013 - 08.2020
High School Diploma -
Southern Institute of Technology
Master of Science - Professional Master Degree in Geoinformation Scien
International Institute For Aerospace Survey And E
MBA - Masters in Business Studay
Tribhuvan University
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