Archana Somalinga Ramji
New Plymouth,TKI
Summary
To be associated with an organization that gives me ample scope to apply my knowledge and nurture my skills, thus helping me to become a successful professional and a valuable asset for the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Marketer
Pixel Web Solutions
02.2023 - 02.2025
- Boosted online sales through targeted email marketing campaigns and personalized messaging.
- Conducted keyword research and analysis, ensuring optimal targeting for organic search rankings.
- Collaborated with cross-functional teams to develop integrated marketing campaigns, driving brand awareness and customer acquisition.
- Optimized digital advertising budgets, maximizing return on investment for paid marketing channels.
Admin Supervisor
First Security Guard Services
12.2020 - 03.2022
- Handled phone calls from various clients regarding office supplies
- Created files and documents related to the administration
- Managed the accounts of the company – payable and receivable
- Monitored and maintained registers, equipments and supplies
- Organized meetings and taking minutes
- Kept company policies and procedures upto date
- Handled data base of staff
FREELANCING
06.2017 - 12.2019
- Free-lance trainer with various organizations like Talent sprint, Smart Training Resources, Career prime, Connect training solutions, Vaagai Tec knowledge, Top freshers, Expandable consultancy, Innate talent and Genesis
- Trained more than 5000 Engineering and Science college students and made them attend campus interviews with self confidence
- Developed content for company specific placement papers for training companies
- Conducted career counseling workshops for students who are aspiring to crack government exams
- Conducted “I love exams” seminar for high school students sponsored by popular newspaper HINDU in more than 500 schools
- The training focused on removing the exam fear, inhibitions and psychological problems faced by students
- The output turned out to be successful as students gave critical feed forward that the training helped them to clear their mind off all obstacles
- Worked as a Liasoning officer for IELTS and GRE coaching centres
- Conducted several workshops in several popular universities and sourced out the students to join the coaching centres and gave them complete guidance until they got into one of their preferred universities.
Communication specialist
SUTHERLAND GLOBAL SERVICES
06.2015 - 06.2017
- Worked as a Communication specialist to train customer service executives of Amazon, which is a client of Sutherland Global Services
- Provided rigorous training to every batch which spanned out for 10 days on customer handling and communication skills
- Practiced them on several mock tests and mock calls which made them crack the assessment at the end of the training and hit the business floor
- In the training period of 10 days, trained the employees on customer handling, how to handle all types of customers, how to proactively solve the queries, chat etiquette, e-mail etiquette and phone etiquette
- Had a database of all trainees and managed a track record of them using CRM tools which enabled me to follow up and provide efficient feed forward to the trainees
- Developed content and customized it pertaining to the job description and cognitive skills of the trainees ensuring the optimal results when they undergo the assessment
- Assigned to a mini project with INTUIT as a customer care executive in sales and marketing department.
IT Recruiter
KCN SOLUTIONS PVT. LTD
01.2013 - 01.2015
- Designed and implemented various strategies and techniques of recruiting and recruited candidates who were an optimal fit for the organization
- Conducted various levels of interviews and filtered them for the role which aptly suited the candidates
- After the screening process, inducted the employees on their roles and responsibilities which made them emulate the vision and mission of the organization
- To serve the complete integrity and transparency had one on one interaction with the employees on a monthly basis addressing their concerns and reporting to the management
- Coined several carrot and stick approaches to ensure discipline at work and to maximize productivity
- With core knowledge on cultivating skills, trained the employees on professional etiquette, telephone etiquette, e-mail writing, business etiquette and customer handling techniques.
Verbal and Soft Skills trainer
SMART TRAINING RESOURCES PVT. LTD
06.2012 - 12.2012
- Trained college students on communication skills, grammar, HR interview questions, verbal aptitude and soft skills enabling them to crack campus interviews with ease
- Developed college specific or college specific modules for training which caters to different types of target audience
- Oriented more than 75 colleges on career development and enhancement and guided them to choose the perfect career path aligned with their core interest.
Education
Bachelors in Engineering - Electrical and Electronics
Anna University
2012
Skills
- Pivot Tables
- CRM Software
- Documentation and Recordkeeping
- Employee Timesheet Processing
- SEO copywriting
- Keyword researcher
- Google ads manager
- SEO using AI tools
Additional Information
- Visa Condition: , Permanent Resident
Certification
- Digital marketing
- MS office
Timeline
Digital Marketer
Pixel Web Solutions
02.2023 - 02.2025
Admin Supervisor
First Security Guard Services
12.2020 - 03.2022
FREELANCING
06.2017 - 12.2019
Communication specialist
SUTHERLAND GLOBAL SERVICES
06.2015 - 06.2017
IT Recruiter
KCN SOLUTIONS PVT. LTD
01.2013 - 01.2015
Verbal and Soft Skills trainer
SMART TRAINING RESOURCES PVT. LTD
06.2012 - 12.2012
Bachelors in Engineering - Electrical and Electronics
Anna University
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