A Rehman Khan
Auckland,AUK
Summary
Proven leader in business development, adept at strategic planning and relationship management, significantly enhanced market presence for Whanau Ora Community Clinic. Skilled in negotiations and team leadership, consistently exceeded revenue targets by fostering key partnerships and driving customer satisfaction. Achieved a notable increase in client base through innovative solutions and effective team mentoring.
Innovative [Job Title] experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
26
26
years of professional experience
Work History
Business Development Manager
Whanau Ora Community Clinic
03.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Participated in trade shows and conferences to network and generate leads.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Spearheaded development of new product line, leading to significant expansion of market footprint.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.
- Enhanced internal communications, implementing new intranet platform for more efficient information sharing.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Customer Service Operator
Circle K
10.2023 - 03.2024
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Fostered strong relationships with returning customers, leading them to request assistance directly from specific operators.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
- Boosted sales with proactive upselling of products and services tailored to individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Managing Partner
Readers Press Publishing
04.2020 - 08.2023
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Enhanced digital presence through SEO and social media strategies, driving increased web traffic and customer engagement.
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals.
- Conducted in-depth market analysis to identify trends and adapt business strategies accordingly, keeping company competitive and forward-thinking.
- Spearheaded strategic partnerships with industry leaders to expand market reach, significantly enhancing company's visibility and growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Deputy General Manager
McGraw-Hill Education Inc.
04.2003 - 03.2020
- Collaborated with department heads to establish goals and work plans.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Coordinated efforts between departments for seamless execution of projects, increasing overall success rates.
- Oversaw departmental budgeting, ensuring financial sustainability and responsible resource allocation.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Identified opportunities for expansion, leading to increased market share and company growth.
- Achieved cost savings through strategic negotiation with vendors and suppliers.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Marketing Manager
Wolters Kluwer
04.1998 - 04.2003
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
- Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
- Analyzed market trends and competitor activities to inform marketing decisions and capitalize on opportunities.
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.
- Coordinated successful trade shows, conferences, and events that showcased the company''s products and services to potential clients.
- Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.
- Developed compelling content for company website, blog, and promotional materials to drive customer interest and sales.
- Spearheaded innovative marketing initiatives that led to increased market share and brand recognition.
- Grew new business connections by strategically networking with industry experts.
- Met and exceeded sales and growth goals by maintaining relationships with both customers and vendors.
- Provided support to the sales team by creating engaging sales collateral and presentations that effectively communicated product benefits.
- Mentored junior team members by providing guidance on best practices in marketing strategy development, project management techniques, and analytical tools utilization while fostering a collaborative work environment.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Devised content strategy to effectively engage target audiences.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Continually maintained and improved company's reputation and positive image in markets served.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Education
MBA - Marketing
IMT-Ghaziabad
Ghaziabad07.2009
Bachelor of Science - Botany, Zoology, Chemistry
University of Delhi
Delhi07.1996
Skills
Team Leadership
Business development and planning
Customer Service
Negotiations
Decision-Making
Relationship building and management
Client Relationship Building
Strategic Planning
Accomplishments
- Won "[Award]" for [reason].
- Increased yearly revenue by [Number]% in [Year].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Accomplished [result] through [action].
Playing Chess, Cricket, Watching TV, Web Browsing
Love playing Chess, Cricket
Watching TV, Web Browsing
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Elementary
Timeline
Customer Service Operator
Circle K
10.2023 - 03.2024
Business Development Manager
Whanau Ora Community Clinic
03.2023 - Current
Managing Partner
Readers Press Publishing
04.2020 - 08.2023
Deputy General Manager
McGraw-Hill Education Inc.
04.2003 - 03.2020
Assistant Marketing Manager
Wolters Kluwer
04.1998 - 04.2003
MBA - Marketing
IMT-Ghaziabad
Bachelor of Science - Botany, Zoology, Chemistry
University of Delhi
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