Areta Aufai
Auckland,Mt Wellington
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager (Various Stores)
The Warehouse Group
Auckland, AUK
10.2002 - 10.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Skills
- Talent Recruitment
- Store Merchandising
- Operations Management
- Team Development
- Employee Training
- Hourly Shift Management
- Promotional Planning
- Supply Ordering
- Cash Management
- Retail Inventory Management
- Partnership Building
- Store Opening and Closing
- Retail Merchandise Quality Standards
Languages
Samoan
Native or Bilingual
English
Full Professional
Timeline
Store Manager (Various Stores)
The Warehouse Group
10.2002 - 10.2023