Ari Hadfield
Summary
Dedicated Hospitality Professional experienced in driving customer loyalty and satisfaction through effective communication and problem-solving. Committed to upholding high standards of hygiene and food safety while fostering a collaborative team environment. Delivered impactful results in operational management and team leadership by optimizing processes and resolving conflicts.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Online Supervisor
Woolworths
Whangārei
03.2025 - Current
- Supervised online order fulfillment processes, resulting in streamlined operations.
- Implemented best practices for handling customer inquiries and complaints, improving response times.
- Trained staff on customer service protocols and online shopping platforms.
- Coordinated team schedules to maintain optimal coverage during peak periods.
- Evaluated team performance and provided feedback for continuous improvement.
Table games dealer
SKYCITY casino
Hamilton
02.2024 - 01.2025
- Handled high-stress situations calmly and professionally, enhancing guest experience.
- Facilitated fast game pace through efficient handling of chips, cards, money, and gaming equipment, improving overall game flow.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Adhered to all casino rules and regulations, ensuring a safe and secure gaming environment.
- Tracked and reported gaming wins and losses accurately, ensuring compliance with gaming regulations.
Breakfast Chef
Roses And Beans Cafe
Emerald
12.2022 - 10.2023
- Prepared specialty quiches, challah French toast, and omelets for breakfast buffet, enhancing menu variety.
- Supervised staff and provided guidance on technique, food prep, and presentation to ensure high-quality service.
- Introduced farm-to-table options with fresh produce, expanding menu offerings and promoting sustainable practices.
- Practiced safe food methods to avoid disease and prevent food poisoning.
Cafe Cashier
Fairbairn Bakery
Emerald
09.2021 - 06.2022
- Packaged bagels, muffins, and other food items to enhance customer purchase experience.
- Maintained and repaired espresso equipment and coffee machines to ensure optimal performance.
- Developed knowledge of special recipe items and seasonal offerings to better serve customer preferences.
- Packaged bagels, muffins and other food items for customer purchase.
Cashier
Whangarei Netball Association
Whangarei
03.2021 - 09.2021
- Restocked and organized merchandise in front lanes to enhance shopping experience.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Drove customer loyalty and increased sales through friendly service and knowledgeable assistance.
- Maintained secure cash drawers and resolved daily discrepancies to ensure accurate financial reporting.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
Utility Worker
ISS Facility Services
Perth
07.2019 - 01.2020
- Maintained clean, organized, and fully stocked work area to support efficient operations.
- Completed daily maintenance tasks in record time to maximize productivity.
- Closely monitored equipment availability and functionality to maximize production and keep detailed records.
- Monitored equipment availability and functionality, ensuring records were accurately kept for optimal production.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Prepared vegetables, fruit, and sauces during peak times to assist kitchen staff and streamline workflow.
Chef
Dome Cafe
Perth
06.2018 - 06.2019
- Handled and stored food to prevent illness and ensure safe cross-contamination practices.
- Sanitized counters and utensils used in preparation of raw meat, poultry, fish and eggs to uphold hygiene standards.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Monitored line processes to ensure consistent quality, quantity, and presentation of dishes.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Kitchen Hand
The Duke Of Marlborough
Marlborough
03.2017 - 06.2018
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized and cleaned dining, service, and kitchen areas to maintain a welcoming environment.
- Monitored food quality and freshness by checking items, tracking inventory, and rotating stock.
- Performed cleaning and laundry duties to ensure cleanliness and hygiene in dining and kitchen areas.
- Stocked, organized, and cleaned kitchens and cooking utensils.
- Swept and scrubbed floors to maintain cleanliness and safety in the kitchen area.
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand.
- Swept and scrubbed floors.
- Ensured food was stored and cooked at correct temperature.
Casual Cleaner
Cleaning limited
09.2016 - 12.2016
- Scrubbed and cleaned bathroom fixtures and partitions to ensure hygiene and sanitation.
- Inspected facility and grounds, removing trash to promote a clean and welcoming environment.
- Maintained cleanliness of commercial spaces, applying effective cleaning techniques to uphold standards.
Education
High School Diploma -
Bay of Island Collage
Kawakawa, Far north 02.2014 - 02.2016
Skills
- E-commerce Transactions
- Payment Systems
- Customer Relationship Management
- Order fulfillment
- Customer service
- Staff training
- Cash handling
- Attention to detail
- Team Working
- Leadership skills
- Communication
- Presentations
Personal Information
- Date of Birth: 06/21/00
- Nationality: Māori
Languages
- Māori
- English
- Māori
Timeline
Online Supervisor
Woolworths
03.2025 - Current
Table games dealer
SKYCITY casino
02.2024 - 01.2025
Breakfast Chef
Roses And Beans Cafe
12.2022 - 10.2023
Cafe Cashier
Fairbairn Bakery
09.2021 - 06.2022
Cashier
Whangarei Netball Association
03.2021 - 09.2021
Utility Worker
ISS Facility Services
07.2019 - 01.2020
Chef
Dome Cafe
06.2018 - 06.2019
Kitchen Hand
The Duke Of Marlborough
03.2017 - 06.2018
Casual Cleaner
Cleaning limited
09.2016 - 12.2016
High School Diploma -
Bay of Island Collage
02.2014 - 02.2016