Aria Moore
Mangakakahi,Rotorua
Summary
Customer-focused professional with proven expertise in customer service, sales, and management. Demonstrates strong communication skills and adaptability, consistently achieving high productivity and efficiency. Specializes in problem-solving and customer relationship management, ensuring exceptional service delivery and client satisfaction. Known for active listening and empathy, fostering positive interactions with diverse individuals.
Overview
12
12
years of professional experience
Work History
Customer Service Consultant – Rural & Commercial Specialist
Tower Insurance
, Rotorua
01.2021 - Current
- Manage inbound and outbound call sales, ensuring positive customer experiences.
- Handle email correspondence, respond to inquiries, and provide accurate information.
- Oversee billing and credit control processes, ensuring timely and accurate transactions.
- Maintain data manually for levies, ensuring compliance, and accuracy.
- Manage inbound and outbound call sales, ensuring positive customer experiences.
Store Manager
E-Juice Bar Limited
01.2015 - 01.2021
- Managed daily store operations, ensuring seamless customer service
- Handled inquiries, processed sales, and resolved complaints effectively
- Oversaw stock management, ordering, and inventory tracking
- Conducted store sales and marketing efforts to drive customer engagement
Customer Service & Café Assistant
Café 10th Ave
Tauranga
01.2013 - 01.2015
- Delivered excellent customer service through food preparation and beverage creation
- Managed cash handling, transactions, and independent store openings/closings
- Led catering services and stock management for daily operations
Education
NCEA Level 1 and 2 -
Mount Maunganui College
01.2006
Te Ara Reo Māori Level 3 -
Te Wananga O Aotearoa
Diploma in Radio Broadcasting -
New Zealand Radio Training School (NZRTS)
Skills
- Email correspondence
- Billing and credit control
- Data entry
- Customer relationship management
- Sales management
- Inventory management
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- Inventory tracking
- Customer acquisition
- Call center experience
- Inbound call management
- Complaint handling
- Quality control
- Staff training
- Service standard compliance
- Inbound and outbound calling
References
Available upon request
Timeline
Customer Service Consultant – Rural & Commercial Specialist
Tower Insurance
01.2021 - Current
Store Manager
E-Juice Bar Limited
01.2015 - 01.2021
Customer Service & Café Assistant
Café 10th Ave
01.2013 - 01.2015
NCEA Level 1 and 2 -
Mount Maunganui College
Te Ara Reo Māori Level 3 -
Te Wananga O Aotearoa
Diploma in Radio Broadcasting -
New Zealand Radio Training School (NZRTS)
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