Ariana Wallace
Dargaville,NTL
Summary
Dynamic and results-oriented professional with extensive experience at The Warehouse Group, adept in office administration and customer service. Excelled in data analysis and team leadership, significantly enhancing operational efficiency and client satisfaction. Skilled in maintaining confidentiality and prioritizing tasks effectively, demonstrating a strong ability to manage multiple responsibilities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrator/Manager's Assistant
The Warehouse Ltd
Dargaville, NTL
02.2020 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Collected, arranged, and input information into database system.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project are completed.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained database systems to track and analyze operational data.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Generated reports detailing findings and recommendations.
Cashier/Banking Assistant
The Warehouse Ltd
Dargaville, NTL
02.2020 - Current
- Welcomed customers and helped determine their needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
Customer Services Assistant
The Warehouse Ltd
Dargaville, NTL
06.2018 - Current
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Identified opportunities for upselling or cross-selling products, contributing to revenue growth.
- Boosted sales performance with exceptional product knowledge and persuasive communication skills.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Participated in ongoing training sessions aimed at refining interpersonal communication skills as well as expanding product knowledge.
- Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
- Trained new hires on company policies, procedures, products, and services to ensure consistent quality across the team.
- Maintained clean and organized work environment to maintain customer safety.
Front of House Wait Staff Member
Jo's Home Cookery
Education
High School Diploma -
Aorere College
Papatoetoe01-2012
Skills
- Customer service
- Supplies ordering
- Data analysis
- Recordkeeping and file management
- Office administration
- Team building and leadership
- Personable and approachable
- Data confidentiality
- Work Planning and Prioritization
- Time management
Timeline
Administrator/Manager's Assistant
The Warehouse Ltd
02.2020 - Current
Cashier/Banking Assistant
The Warehouse Ltd
02.2020 - Current
Customer Services Assistant
The Warehouse Ltd
06.2018 - Current
Front of House Wait Staff Member
Jo's Home Cookery
High School Diploma -
Aorere College