Ariel Zhou
Hamilton,Whitiora
Summary
In the past different work areas, I have accumulated rich customer service skills and experience in dealing with various problems， which also has clinical work experience in the medical field. Whether it is actual operation, the establishment of patient relationship, or the treatment of the surface, it has been recognized by the patient and colleagues leadership. For management work, I also learn and use the skills quickly, and like to establish clear templates and strategies in your work, so as to better and efficiently complete work expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Subway
Chartwell, Hamilton
11.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated work to staff, setting priorities and goals.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Supervisor
Life pharmacy
Hamilton, Hamilton
11.2017 - 11.2018
- Trained new employees on proper safety protocols related to the handling of drugs and hazardous materials.
- Provided guidance to pharmacists when needed regarding difficult cases or questions about medications.
- Organized weekly meetings with pharmacy staff members to discuss current projects or issues.
- Trained pharmacy interns and newly hired technicians.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Worked closely with store manager to maintain day-to-day operations.
- Checked prescriptions for proper contents and labeling.
- Delegated work to staff, setting priorities and goals.
Senior Sales Assistant
Etro
Chengdu, Sichuan Of China
08.2012 - 11.2016
- Assisted in developing sales strategies to increase revenue.
- Prepared weekly, monthly and quarterly reports on sales performance.
- Coordinated marketing campaigns to drive sales growth.
- Organized promotional events such as trade shows, seminars, exhibitions.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Nursing Trainee
Chengdu Chinese medicine hospital of Chengdu
Chengdu, Sichuan Of China
12.2006 - 12.2008
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Used sterile techniques to prepare patients for procedures.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
- Managed intravenous medication to stabilize patient heart and blood pressure.
- Monitored and managed various treatment and care interventions.
Education
Graduate Diploma of in Applied Business Management - Business analysis and knowledge management
WelTec
Wellington, NZ04-2021
Bachelor of Nursing - Science of Nursing
Chinese Medicine of Chengdu University
Chengdu Of China 06-2006
Skills
- POS systems operations
- Consultative Sales
- Customer Service and Engagement
- Problem-Solving
- Sales Strategies
- Staff Management
- Relationship building and management
- Retail Operations
- Customer experience
- Microsoft Office Suite
- Customer Service Management
- Hiring and Training
- Customer Service
Certification
Barista Training
Timeline
Assistant Store Manager
Subway
11.2022 - Current
Assistant Supervisor
Life pharmacy
11.2017 - 11.2018
Senior Sales Assistant
Etro
08.2012 - 11.2016
Nursing Trainee
Chengdu Chinese medicine hospital of Chengdu
12.2006 - 12.2008
Graduate Diploma of in Applied Business Management - Business analysis and knowledge management
WelTec
Bachelor of Nursing - Science of Nursing
Chinese Medicine of Chengdu University
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