Arielle Williams
Auckland,Mangere
Summary
I have excellent communication skills and have proven myself to be a hardworking individual. My multi culture background has enabled me to relate to people of any age and culture with ease. As a confidential energetic and a responsible young women, I have an easy going attitude and give my utmost commitment to my responsibilities. My attributes are working well under pressure, as a team member or autonomously, as well as being very focused and determined to strive for the best. My number one goal is to make customers or clients happy by actively listening to what they need and want.
Overview
6
6
years of professional experience
Work History
Customer Service representative/sales
MAX
01.2016 - 01.2019
- Key holder when requested by management staff for opening and closing
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service/ Food preparation
MC DONALADS
01.2014 - 01.2015
- Food prepping to meet target timelines for customer count- Drive thru and Dine – ins
- Healthy and safety reporting to duty manager for any incidents during shift
- Dealing with customers orders and complaints at the same time when required.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Customer service
Red badge Corporate awesome events
01.2013 - 01.2014
- Meet and greet customers and ensuring the safety of customers at every event
- Watching over health and safety reports
- Attending to all brief meetings before shifts and ensuring that the work is completed before deadlines.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Certificate of Travel and Tourism, Level 3 & 4 -
Sir George Seymour College
12.2013
NCEA, Level 1 -
Mount Albert Grammar School
12.2011
NCEA, Level 3 -
Mount Albert Grammar School
12.2011
NCEA, Level 2 -
Mount Albert Grammar School
12.2010
Skills
- I am keen to progress further by learning new skills I am able to perform new tasks with a big standard of personal integrity, honesty and self – motivating with a focus of exceeding expectations I am able to multi task and prioritize responsibilities to achieve optimum results
- Scheduling
- Product Knowledge
- Data Entry
- Paperwork Processing
Languages
Samoan
Elementary
Timeline
Customer Service representative/sales
MAX
01.2016 - 01.2019
Customer Service/ Food preparation
MC DONALADS
01.2014 - 01.2015
Customer service
Red badge Corporate awesome events
01.2013 - 01.2014
Certificate of Travel and Tourism, Level 3 & 4 -
Sir George Seymour College
NCEA, Level 1 -
Mount Albert Grammar School
NCEA, Level 3 -
Mount Albert Grammar School
NCEA, Level 2 -
Mount Albert Grammar School
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