AFTAREEN ALAEHA KHAN
Newtown
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Personal Assistant to the Owner
NewTown Dental
09.2024 - Current
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Played a key role in managing the day-to-day operations of the office. My responsibilities include overseeing staff rosters and scheduling, ensuring optimal coverage for patient appointments and practice operations.
- Handling HR tasks such as managing employee records, assisting in hiring processes, and addressing staff needs.
- Also responsible for overseeing monthly accounts, including invoicing, payroll, and budgeting, to maintain the practice's financial health.
- In addition, I coordinate daily communication by managing emails and facilitating smooth communication between staff, patients, and management.
- My role ensures the practice runs efficiently and that both staff and patients have a positive experience.
Data Analyst
ITax4U
05.2024 - 08.2024
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- I was responsible for collecting, cleaning, and organizing data from various sources to ensure its accuracy and integrity. Using tools like SQL, Excel, and data visualization software such as Tableau or Power BI.
- Create clear and actionable reports and dashboards for stakeholders. Involved in collaborating with cross-functional teams to understand business needs and deliver data-driven recommendations.
Provisioning Analyst
Windcave
09.2023 - 05.2024
- Contribute and deliver high quality account activation requests for our products ranging from
Unattended, Retail EFTPOS and eCommerce to exceed set SLA requirements.
• Cross skill to and from terminal handling and processes pertaining to Provisioning department.
• Contribute and deliver high quality maintenance and update requests on existing accounts to
exceed set SLA requirements.
Communicate across internal departmental levels to reach resolution to specific customer
requests.
• Continually look to up skill and develop an in depth understanding of existing and new Windcave
products and solutions resulting in the delivery of exceptional Provisioning service.
• Manage time effectively and deal with multiple queries at one time.
• Meet set KPI’s within defined KPA’s. - Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
IT and Administration Coordinator
ANJCOL Investment And Development Ltd
06.2023 - 09.2023
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Designed and developed the organization’s website, logo and letterheads.
IT Support & Software Development
Standss South Pacific (PTE) Ltd
07.2020 - 05.2023
- Developed and maintained a VBA Outlook Add-in, EmailNotes, to enhance email management and streamline communication processes
- This was implemented in VB.Net language
- Provided assistance with other VBA Outlook Addins such as SendGuard for Outlook in VB.Net Language
- Performed manual testing, developed comprehensive test cases, and diligently documented the testing process to ensure product quality and adherence to project requirements
- Worked using Microsoft Azure Devops
- Have experience with API Testing and documentations
- Developed and maintained automated test cases using C# for an Outlook Add-in, documenting test procedures, and managing a master listing to ensure comprehensive test coverage and efficient testing processes
- Collaborated closely with the support team to address and resolve customer issues promptly and effectively, ensuring high levels of customer satisfaction
- Utilized Microsoft Teams as a collaboration platform to work seamlessly with team members located in diverse geographical locations, ensuring efficient communication and successful project outcomes
- Redesigned and developed the company website, creating a modern and user-friendly online presence that effectively showcases products/services and drives engagement.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Receptionist
University Of The South Pacific
07.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
NOC
University of the South Pacific
04.2022 - 06.2022
- Perform level 1 NOC Support for major issues identified at all levels across the University Community
- Resolve basic software, and networking problems/defects
- Perform required office administrative duties
- Provide brief updates on tickets identified.
Education
Year 12 - Year 13 -
Rishikul Sanatan College
Year 9 - 11 -
Nadi Muslim College
Year 4 - Year 8 -
Nadi Muslim Primary School
Year 1 - Year 3 -
Ba Muslim Primary School
Bachelor of Science - Computing Science and Information Systems
University of The South Pacific
03.2023
Skills
- Knowledge of:
- C, SQL, MySQL, NET, Binary, Java and Python languages
- CSS and Web Applications Development Skills
- Application design in Visual Basic and Visual Studio
- VBA Outlook Addins using VBNet
- Automation Tests using C# for Outlook environment addin
- Information Systems Analysis and Design skills
- Database Management skills
- Data structures, algorithms
- Information literacy
- Basic knowledge of statistics
- Good mathematical skills
- Strong work ethics
- Intermediate Microsoft Office Knowledge (Word, Excel, PowerPoint, Publisher and Outlook)
- Good leadership and conflict resolution skills
- Good command of Written and Spoken English, and Fiji Hindi
- Robust qualities of handling customer complaints, diffusing tense situations, and resolving conflicts
- Ability to effectively collaborate with colleagues and teams to provide seamless customer experiences
- Strong documentation skills
- Event Planning
- Staff Leadership and Direction
- Data Entry
- Interpersonal Communication Skills
- Employee Performance Management System
- Microsoft Excel
- Calendar Management
- Administrative and Clerical Support
- Office management
- Expense tracking
- Maintaining schedules
- Travel arrangements
Additional Information
- , 1st Runner Up in the South Pacific Stock Exchange National Essay Competition 2018 Overall highest in Year 10 Examination at Nadi Muslim College 2016 Overall highest in arts for Year 13 Examination at Rishikul Sanatan College 2019
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Personal Assistant to the Owner
NewTown Dental
09.2024 - Current
Data Analyst
ITax4U
05.2024 - 08.2024
Provisioning Analyst
Windcave
09.2023 - 05.2024
IT and Administration Coordinator
ANJCOL Investment And Development Ltd
06.2023 - 09.2023
Receptionist
University Of The South Pacific
07.2022 - 12.2022
NOC
University of the South Pacific
04.2022 - 06.2022
IT Support & Software Development
Standss South Pacific (PTE) Ltd
07.2020 - 05.2023
Year 9 - 11 -
Nadi Muslim College
Year 4 - Year 8 -
Nadi Muslim Primary School
Year 1 - Year 3 -
Ba Muslim Primary School
Year 12 - Year 13 -
Rishikul Sanatan College
Bachelor of Science - Computing Science and Information Systems
University of The South Pacific
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