Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arihi Kapene

Gisborne,GIS

Summary

Dynamic and detail-oriented professional with a strong work ethic and proven customer service skills, honed at Wagin Motels. Expert in maintaining cleanliness standards and efficient cleaning techniques, enhancing guest satisfaction through effective room organization and collaboration with housekeeping teams. Committed to delivering exceptional experiences while ensuring safety and compliance.

Experienced with maintaining clean and welcoming environments in hospitality settings. Uses efficient cleaning techniques to ensure guest satisfaction and comfort. Knowledge of hygiene standards and protocols ensures consistently high-quality experience for guests.

Professional cleaner with strong focus on maintaining high standards and delivering results. Skilled in deep cleaning, sanitation, and attention to detail. Reliable team player, flexible to changing needs, and committed to achieving thorough cleanliness. Known for building positive relationships and contributing to collaborative work environment.

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

10
10
years of professional experience

Work History

Hotel Cleaner

Wagin Motels
03.2023 - 04.2025
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.

Hotel Front Desk Clerk

Ashleigh Boundy
01.2021 - 04.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.

Receptionist

Jessica Banks
04.2015 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Wagin District High School
Australia Perth

Skills

  • Furniture arrangement
  • Strong work ethic
  • Bathroom cleaning
  • Laundry skills
  • Maintaining cleanliness standards
  • Dusting surfaces
  • Waste disposal
  • Efficient cleaning techniques
  • Proper chemical handling
  • Bed-making expertise
  • Room organization
  • Sanitization procedures
  • Customer service
  • Housekeeping
  • Safety procedures
  • Supply stocking
  • Teamwork
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving

Timeline

Hotel Cleaner

Wagin Motels
03.2023 - 04.2025

Hotel Front Desk Clerk

Ashleigh Boundy
01.2021 - 04.2023

Receptionist

Jessica Banks
04.2015 - 04.2020

High School Diploma -

Wagin District High School
Arihi Kapene