Arina Netesova
Auckland,AUK
Summary
Work well in team environment and independently Well organized Enjoy challenges and have good planning skills Honest, responsible and loyal to the company I work for Professional Have extensive experience in Customer Service Fast Learner Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Overview
20
20
years of professional experience
Work History
Shop Manager
Q-Liquid Ltd
10.2010 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
Store Merchandiser
Heinz Watties Ltd Hastings
10.2010 - 03.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Kitchen and Bar Staff
Howick Dart Club
09.2009 - 03.2010
- Company Overview: Community Dart Club and Bar
- Greeting Customers
- Provide high level of Customer Service
- Processing goods obtained at checkpoint
- Cash handling
- EFTPOS transactions
- Community Dart Club and Bar
- Have built good relationships with management, work colleagues, and clients
- The Howick Dart Club offered sponsorship in obtaining Liquor License
- I am currently studying towards it
Office Manager
Exponet Trade LTD
01.2008 - 03.2009
- Company Overview: Software Development, Information Portal, Internet Expo
- Reception
- Data Entry
- Customer Service
- Incoming and Outgoing Correspondence
- Typing documentation such as spreadsheets in MS Excel, letters, reports, contracts and other in MS Word
- Software Development, Information Portal, Internet Expo
- Resigned to move to New Zealand
Cashier
El-Photo LTD
11.2007 - 12.2008
- Company Overview: Photo Studio, Sale of Photo Accessories
- Customer Service
- Sales of goods and services offered by the company
- Processing goods obtained at checkpoint
- Maintenance of stock
- Cash Handling
- Photo Studio, Sale of Photo Accessories
- Resigned to get experience in larger organisation
Factory Hand
Turkish Sewing Factory
12.2006 - 07.2007
- Company Overview: Sewing and importing cotton and linen clothing
- Ironing
- Packing to sales standard
- Dry Cleaning
- Inspecting goods to identify defective items as per standards set by the factory
- Sewing and importing cotton and linen clothing
- Resigned due to family issues
Customer Service Representative
AB Petrol Station
03.2005 - 11.2006
- Company Overview: Petrol Station, Car Washing Service
- Customer Service
- Filling petrol into clients' cars petrol tanks
- Cleaning customers' cars windows
- Petrol Station, Car Washing Service
- Left to search for another experience
Education
Diploma in Accounting - Accounting
Tashkent Transport Professional College
01.2005
High School - Secondary / High School
#62
01.2002
Skills
- Work well in team environment and independently
- Well organized
- Enjoy challenges and have good planning skills
- Honest, responsible and loyal to the company I work for
- Professional
- Have extensive experience in Customer Service
- Fast Learner
- Employee Motivation
- Employee Scheduling
- Task Delegation
- Merchandise planning
- Sales Analysis
- POS Systems
- Team Leadership
- Training Management
- Staff Management
- Employee reviews
Languages
Russian
English
Hobbies and Interests
- Travel
- Tramping
- Sewing
- Knitting
- Cooking
- Reading
Informationtechnology
- MS Office
- MS Word
- MS Excel
- MS PowerPoint
- Adobe Photoshop
- Constant Internet User
Timeline
Shop Manager
Q-Liquid Ltd
10.2010 - Current
Store Merchandiser
Heinz Watties Ltd Hastings
10.2010 - 03.2018
Kitchen and Bar Staff
Howick Dart Club
09.2009 - 03.2010
Office Manager
Exponet Trade LTD
01.2008 - 03.2009
Cashier
El-Photo LTD
11.2007 - 12.2008
Factory Hand
Turkish Sewing Factory
12.2006 - 07.2007
Customer Service Representative
AB Petrol Station
03.2005 - 11.2006
High School - Secondary / High School
#62
Diploma in Accounting - Accounting
Tashkent Transport Professional College
Similar Profiles
Jamie TyquinJamie Tyquin
Terminal Supervisor /Terminal Manager/Operations M at Pacific Terminals/GrainCorp Liquid Terminals/Quantem Bulk Liquid ServicesTerminal Supervisor /Terminal Manager/Operations M at Pacific Terminals/GrainCorp Liquid Terminals/Quantem Bulk Liquid Services
Francisco ZamoraFrancisco Zamora
Journeyman Diesel Mechanic at Liquid GoldJourneyman Diesel Mechanic at Liquid Gold
RAJAB MTONGARAJAB MTONGA
Project coordinator at Liquid intelligent technologiesProject coordinator at Liquid intelligent technologies
Maxim TirodkarMaxim Tirodkar
Senior Manager–Partnerships at Genesis EnergySenior Manager–Partnerships at Genesis Energy
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries