Arishma Aachal Chand
Manurewa,New Zealand
Summary
Motivated Service Delivery Manager with more than 6 years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.
Overview
11
11
years of professional experience
Work History
Service Delivery Manager
NZ Community Living
Auckland, Auckland
01.2018 - Current
- Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Created and enforced policies and procedures for entire logistics team.
- Consistently met company and department objectives within budget and time constraints.
- Managed service delivery expectations.
Administrator
Nzcare Disability
Auckland, Auckland
07.2016 - 08.2018
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
Team Leader
NZcare Disability Limited
Auckland, Auckland
07.2014 - 07.2016
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Completed daily quality assurance duties to provide feedback for improvements.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
Shift Coordinator
Nzcare Disability Ltd
Auckland, Auckland
04.2013 - 07.2014
- Evaluated and improved team and individual performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
Community Support Worker
Nzcare Disability
Auckland, Auckland
10.2012 - 04.2013
- Supported individuals with facility-based planned activities in home and community settings.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Wrote and typed succinct file notes to maintain good record keeping.
- Prepared individualized service plans, driving measurable objectives and action plans.
Education
Some College (No Degree) - Diploma in Healthcare Level 5
Auckland Goldstar Institute
Some College (No Degree) - Diploma in Child And Youth Counselling
The Career Academy
Skills
- Recruiting and Interviewing
- Decision Making
- Verbal and Written Communication
- Critical Thinking
- Organizational Requirements Monitoring
- Problem-Solving
- Service Provider Communication
- Relationship Building
- Process Monitoring
- Onboarding and Training
- Work Planning and Prioritization
- Time Management
- Complex Problem Solving
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Service Delivery Manager
NZ Community Living
01.2018 - Current
Administrator
Nzcare Disability
07.2016 - 08.2018
Team Leader
NZcare Disability Limited
07.2014 - 07.2016
Shift Coordinator
Nzcare Disability Ltd
04.2013 - 07.2014
Community Support Worker
Nzcare Disability
10.2012 - 04.2013
Some College (No Degree) - Diploma in Healthcare Level 5
Auckland Goldstar Institute
Some College (No Degree) - Diploma in Child And Youth Counselling
The Career Academy
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