Arjuna Balasundaram
Auckland,New Zealand
Summary
Experienced professional with 7+ years in customer care and operations, skilled in communication and inquiry handling. Demonstrated ability to navigate challenging situations with ease and self-motivation, resulting in high customer satisfaction and operational efficiency. Expertise in delivering exceptional customer service while maintaining focus on operational excellence.
Overview
7
7
years of professional experience
Work History
Operations Executive
Logistics International Limited
2021.04 - 2024.07
- Led operations as an executive at Logistics International Limited for a duration of three years.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Customer Care Executive
Olanka Travels Pvt Ltd
2017.08 - 2021.03
- Provided customer service as a Customer Care Executive for four years at Olanka Travels Pvt. Ltd.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Education
G.C.E Advanced Level Examination - Commerce Stream
St. Thomas' College Kotte
Kotte01.2015
G.C.E Ordinary Level Examination - English Medium
01.2012
Skills
- Strong communication and interpersonal skills
- Leadership and team-building abilities
- Operations management
- Decision-making
- Quality assurance
- Customer relations
- Relationship building
- Operational excellence
Refereedetails
- Mrs. Nimasha Tharangani, Security Officer, Lower Hutt, Wellington, New Zealand, +64 22 401 0545, nimasha.kad@gmail.com
- Mr. Rangeeth Peiris, Loan Set Technician, Manukau, Auckland, New Zealand, +64 27 368 4794, rangeeth.peiris@gmail.com
Personal Information
- Ethnicity: Sri Lankan Tamil
- Passport Number: N11080937
- Date of Birth: 05/16/96
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Married
- Religion: Christian
Nationalidentityno
961372186V
Languages
English
Professional Working
Sinhala
Native or Bilingual
Tamil
Limited Working
Timeline
Operations Executive
Logistics International Limited
2021.04 - 2024.07
Customer Care Executive
Olanka Travels Pvt Ltd
2017.08 - 2021.03
G.C.E Advanced Level Examination - Commerce Stream
St. Thomas' College Kotte