Arlene Picardo

• Managed sales team of 70 advocates overseeing day-to-day operations and setting sales targets to achieve company objectives
• Managed compliance for the entire site (450 advocates)
• Implemented compliance measures to ensure adherence to industry regulations, resulting in improved regulatory compliance ratings
• Conducted training sessions to educate staff on compliance protocols and sales strategies, enhancing team performance and customer satisfaction
• Collaborated with cross-functional teams to develop and implement sales strategies to drive revenue growth.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Coached, mentored and trained team members in order to improve their job performance.
• Managed vendor relationships by negotiating contracts.
• Managed annual budgeting and forecasting, optimizing resource allocation.

• Managed teams across three lines of business: Personal credit cards, Business credit cards, Billing disputes specialty group (pilot process)
• Monitored calls to ensure quality and adherence to standards
• Conducted performance appraisals and provided feedback to team members
• Groomed and mentored new team leaders to enhance leadership capabilities and team effectiveness
• Led initiatives to improve processes, productivity, and customer satisfaction across all lines of business
• Played a pivotal role in the success of the billing disputes specialty group from its inception to becoming a thriving part of the organization.

• Handled customer inquiries, complaints, and troubleshooting
• Provided assistance with Citi Bank credit card queries
• Responded to general inquiries about products and services
• Managed billing and account inquiries
• Ensured prompt and efficient resolution of customer issues.

• Handled Amex prepaid card inquiries for customers
• Assisted customers with general inquiries, complaints, and troubleshooting
• Provided information about products and services
• Managed billing and account inquiries
• Resolved customer issues promptly and efficiently.

Cool School Ltd

1.Provided excellent customer service, assisting customers with product selection and inquiries.

2.Managed inventory, ensuring shelves were well-stocked and organized.

3Processed transactions accurately, handling cash and card payments.Assisted in promotional activities, contributing to increased sales.

4.Prompt and friendly service, assisting customers with fuel, payments, and in-store purchases.

5.Maintained a clean and safe environment, performing regular checks and upkeep.

6.Handled cash transactions, managed stock, and ensured the availability of products.

• Assisted with day-to-day operations, working efficiently and productively with all team members.