ARLYN Delen, Chavez
SALMIYA,Kuwait
Summary
Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results. Presenting myself professionally in every company I am working for. Learning new things and receptive by challenging myself to be outstanding within the company.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Taylors Express
05.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Coordinator's Assistant
The Hive, Assima Mall
11.2020 - 04.2021
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Receptionist/ Accountant Assistant
The Kids Club
09.2018 - 10.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Kids Club Associate
The Kids Club
03.2017 - 08.2018
- Created new and fun activities to drive enthusiasm for children.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Promoted positive behaviour among club members through reinforcement strategies and proactive conflict resolution techniques.
Education
Information Technology - Information Technologies
Batangas State University
Philippines04-2004
Skills
- Customer relationship management
- Recruitment and hiring employees
- Team development
- Conflict resolution
- Coaching and mentoring
- Recruitment and hiring
- Sales presentations
- Customer relationship management
Employee of the Company awards
Had received several awards in different companies I worked for throughout the years.
Being employee of the week, monthly and yearly as well which I am proud of.
Timeline
Supervisor of Operations
Taylors Express
05.2021 - Current
Coordinator's Assistant
The Hive, Assima Mall
11.2020 - 04.2021
Receptionist/ Accountant Assistant
The Kids Club
09.2018 - 10.2020
Kids Club Associate
The Kids Club
03.2017 - 08.2018
Information Technology - Information Technologies
Batangas State University
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