ARMI ANGELICA DEL ROSARIO
Carseldine,QLD
Summary
Results-oriented business leader with more than 5+ years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control.
Overview
18
18
years of professional experience
Work History
DIRECTOR OF OPERATIONS
Gian’s Sorbetes
09.2019 - 03.2025
- Directs day-to-day operations, oversee factory production to fulfil customer orders for on-time delivery
- Recruits, hire and train crew members in compliance with food safety regulations
- Develop initiatives for process improvement, reviewed and assessed ongoing operations
- Track and replenish inventory to maintain par levels
- Bill invoices, provide complete sales documentation, manage refunds and resolve billing issues by completing in-depth research
- Onboard new employees in time reporting and payroll systems
- Procure and source ingredients from suppliers and monitor ingredients and packaging
- Conduct market research to determine appropriate pricing
ADMINISTRATION CLERK
Health New Zealand- Te Whatu Ora
07.2023 - 02.2025
- Ensures the professional and political integrity of WDHB by carrying out all functions in compliance with the Treaty of Waitangi.Recruits, hire and train crew members in compliance with food safety regulations
- Managed patient admissions, discharges, and information updates in iPM, ensuring accuracy and confidentiality.
- Provided professional and courteous customer service to patients, families, and staff.
- Handled administrative tasks, including documentation, correspondence, and office supply management.
- Maintained compliance with privacy laws, reporting breaches, and ensuring corrective actions.
- Collaborated with the team to enhance efficiency, quality, and workplace safety.
- Accurate reporting of incidents at work, and raising issues of concern when identified.
TABLE GAMES DEALER
Sky City Ltd
05.2008 - 11.2020
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
- Applied a strong understanding of the rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
- Assessed and calculated multiple players' cards against table competitors and househands to determine round or game results, winners, correct wagers, and rotation of play
- Computed amounts of players' wins or losses.
VOTER ASSISTANT
Electoral Commission
09.2020 - 09.2020
- Meet and greeted voters on their arrival to the advanced voting place and ensure Covid-19 protocols are maintained
- Placed voters in and manage any queues at the voting place and assist voters to maintain social distancing as required
- Answered enrolment, voting, and referenda questions
- Assisted voters in filling in enrolment or special vote declaration forms
- Ensured the security of materials and the voting place
- Assisted the Advance Voting Place Manager with the operation of the voting place, including set up and pack up.
STORE CREW
St. Gobain- Te Atatu
03.2008 - 05.2008
- Managed pick ticket orders and pack accordingly
- Pulled items from the shelves based on number and quality requirements
- Ensured orders are accurate, stages items correctly for delivery
- Operated handling equipment and ensures safety regulations are followed.
DELI ASSISTANT
Lincoln Foods Warehouse Ltd
03.2007 - 02.2008
- Greeted customers at deli counter to fulfil requests
- Carefully prepared orders by slicing, weighing, and packaging meats and accurately calculated prices
- Opened new inventory and rotated stock by dates to maintain freshness and prevent spoilage
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Education
Bachelor of Science - Business Administration-Marketing
Angeles University
PhilippinesSkills
- Strategic Planning
- Schedule Management
- Operational Efficiency
- Equipment safety
- Process Improvement
- Materials Procurement
- Employee Training
- Customer Relationship Management
- Inventory Control Procedures
- Food Manufacturing
- Merchandising Expertise
- Sales Planning
PROFESSIONAL DEVELOPMENT
Breakthrough Women in Business Program
June 2023- December 2023
- Participated in a leadership development program focused on empowering women in business, honing skills in entrepreneurship, strategic thinking, and leadership.
CERTIFICATIONS AND TRAINING
- Suspicious Activity Reporting 2
- Advanced Host Responsibility 2
- Advanced Host Responsibility 1
- Suspicious Activity Reporting 1
- Customer Service Workshop
- Suspicious Transaction Reporting
- Responsible Gaming and Responsible Service of Alcohol
- Food Safety and Hygiene
Timeline
ADMINISTRATION CLERK
Health New Zealand- Te Whatu Ora
07.2023 - 02.2025
VOTER ASSISTANT
Electoral Commission
09.2020 - 09.2020
DIRECTOR OF OPERATIONS
Gian’s Sorbetes
09.2019 - 03.2025
TABLE GAMES DEALER
Sky City Ltd
05.2008 - 11.2020
STORE CREW
St. Gobain- Te Atatu
03.2008 - 05.2008
DELI ASSISTANT
Lincoln Foods Warehouse Ltd
03.2007 - 02.2008
Bachelor of Science - Business Administration-Marketing
Angeles University
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