Arna Smith

Area Manager

Novo Shoes Group

Hamilton, Hamilton

03.2014 - Current

Supervised over 30 employees, ensuring optimal productivity.
Delivery of excellent customer service experience
Inspected store facilities regularly to ensure compliance with safety regulations and standards.
Developed strategies for increasing sales, market share and customer satisfaction.
Resolved conflicts between employees.
Recruitment, including interviewing and training for all stores in New Zealand.
Collaborated with other departments such as HR or Marketing on new initiatives.
Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Coordinated with store managers to develop plans for improving operational efficiency.
Investigated customer complaints promptly, identified root causes and implemented corrective actions.
Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
Conducted periodic reviews of inventory levels and product mix in stores.
Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
Coached Store Managers on developing effective sales strategies and building customer loyalty.
Mentored team members by demonstrating best practices for sales and customer service.
Strategized business operations, merchandising strategies and personnel moves.