Arna Smith
Hamilton,WKO
Summary
Area Manager with extensive experience at Novo Shoes Group, specializing in sales strategy and team development. Proven ability to enhance team performance through targeted training and conflict resolution initiatives, resulting in increased revenue. Focused on operational excellence and improving customer experiences through effective leadership and innovative approaches.
Overview
11
11
years of professional experience
Work History
Store Manager
3 Wise Men
, Hamilton
10.2024 - Current
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
Area Manager
Novo Shoes Group
, Hamilton
03.2014 - 09.2024
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Implemented new processes and procedures tactfully and passionately.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Boosted team morale and overall revenue by creating sales contests.
- Aligned procedures and protocols with changing business demands.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised employees, ensuring optimal productivity.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Resolved conflicts between employees or customers in a professional manner.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Monitored and evaluated district performance to ensure goals were met.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Provided guidance on the implementation of new policies and procedures in stores.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
Education
Will Be Given Upon Request
Skills
- Customer service
- Sales strategy
- Employee training
- Team building
- Performance evaluation
- Conflict resolution
- Inventory management
- Cash handling
- Team motivation
- Operations management
- Documentation and reporting
- Goals and performance
- Policies and procedures
- Shift scheduling
- Store opening and closing procedures
- Sales coaching
- Team leadership
- POS systems
- Relationship management
- Recruitment and hiring
- Flexible schedule
- Strategic planning
- Marketing and promotions
- Pricing strategies
- Employee supervision and motivation
- Team leadership and coaching
- Friendly and positive
- Store displays
- Personnel development
- Visual merchandising
- Outstanding communication skills
- Supply ordering
- Store operations
- Expense tracking
- Payroll management
- Problem-solving
- Culture development
Timeline
Store Manager
3 Wise Men
10.2024 - Current
Area Manager
Novo Shoes Group
03.2014 - 09.2024
Will Be Given Upon Request
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