Aroha Carroll
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Principal Case Manager
Ara Poutama Aotearoa
02.2022 - Current
- Participated in community events to promote services and engage with public.
- Streamlined documentation processes to maintain accurate and up-to-date information on all cases.
- Coordinated multidisciplinary meetings, fostering open communication among team members to improve overall case outcomes.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Analyzed trends and data to inform decision-making and program development.
- Increased efficiency in case resolution through regular monitoring and timely follow-ups with clients.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Collaborated with external agencies to expand available resources for clients, ensuring a well-rounded support system.
- Established and maintained relationships with key stakeholders.
- Evaluated program effectiveness through regular reporting, identifying areas for improvement or modification as necessary.
- Developed strong rapport with clients, providing compassionate and empathetic support throughout the case management process.
- Mentored junior case managers, sharing expertise in effective techniques and best practices for successful outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Case Manager
Ara Poutama Aotearoa
01.2016 - 04.2022
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Established and maintained relationships with key stakeholders.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Provided leadership, guidance and support to staff members.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
Skills
- Interviewing skills
- CPR/AED
- Data Analysis
- Client Needs Assessments
- Technology proficiency
- Staff Oversight
- Written and verbal communication
- Leadership Qualities
- Multitasking
- Team building
- Customer Relations
Timeline
Principal Case Manager
Ara Poutama Aotearoa
02.2022 - Current
Case Manager
Ara Poutama Aotearoa
01.2016 - 04.2022
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