Aroha Clarke
Riverhead
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Admin Manager
Marine Propulsion
03.2018 - 04.2025
- Ensured smooth timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support to Directors, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Vehicle management (fleet of 5)
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Performed day to day duties on Xero
- Invoices, Reconciling, Payroll, Accounts payable & Receivable
- Social media manager (Facebook & Instagram)
Store Manager
Zhik (performance Sailing/Watersports Gear)
07.2016 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Weekly Rosters
Deck Hand
Explore Group
01.2014 - 10.2015
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Cafe assistant
- Ticket sales
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
Deck Hand
360 Discovery (Now Fullers)
06.2009 - 11.2014
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Repaired, maintained and cleaned decking.
- Implemented effective communication with team members, ensuring smooth coordination during critical operations.
- Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines on board the vessel.
- Inspected and tested safety equipment and emergency response systems.
- Supported vessel security measures by participating in regular security patrols and drills.
- Facilitated smooth operation of deck machinery by performing routine inspections and minor repairs.
- Moored vessels to wharfs with proper use of correct lines.
Skills
- Office administration
- Organization and multitasking
- Office management
- Relationship building
- Accounting procedures
- Customer service management
- Business administration
- Event coordination
- Team collaboration
- Account reconciliation
- Recordkeeping and reporting
- Bookkeeping
Timeline
Admin Manager
Marine Propulsion
03.2018 - 04.2025
Store Manager
Zhik (performance Sailing/Watersports Gear)
07.2016 - 02.2018
Deck Hand
Explore Group
01.2014 - 10.2015
Deck Hand
360 Discovery (Now Fullers)
06.2009 - 11.2014
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