Aroha Farrington

• Assisted customers with product selection and dosing recommendations.
• Maintained accurate inventory records and restocked shelves as needed.
• Processed transactions efficiently using point-of-sale systems.
• Provided high-quality customer service, addressing inquiries and concerns promptly.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
• Ensured regulatory compliance by adhering to laws, company policies, and industry best practices for dispensary management.
• Enhanced customer satisfaction by providing personalized consultations and product education.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Restocked automated medication dispensing equipment.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Assisted customers in selecting appropriate products based on needs and preferences.
• Maintained accurate inventory levels through regular stock assessments and updates.
• Educated patients on proper product usage and dosage recommendations.
• Collaborated with team members to enhance workflow efficiency and customer service.
• Conducted product labeling to ensure compliance with industry regulations and safety standards.
• Provided support in maintaining cleanliness and organization of dispensary environment.

Completed technician course while employed at Eric Shackleton. Assisted in pharmacy operations part-time after leaving school. Achieved Level 5 dispensary technician qualification in 2018. Contributed to pharmacy industry since 2015.