Aroha Knowles
Gisborne,GIS
Summary
Versatile Senior Administrator bringing many years of progressive experience in industry. Meticulous planner focused on improving processes and maximizing productivity. Familiar with coordinating documents, managing inventory, and overseeing project logistics. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Administrator
Te Whata Ora Health
Gisborne, Gisborne
11.2024 - Current
- Collaborated with clinical staff members in order to ensure accurate completion of all paperwork associated with each visit and procedure performed at the practice facility location.
- Documented patient counters in hospital system and initiated follow-up actions.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided assistance with scheduling appointments and referrals to specialists.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Personal Assistant
Transport Rebuild East Coast (TREC)
, Gisborne
01.2024 - 11.2025
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Generated weekly reports summarizing key achievements.
- Coordinated meeting and work schedules for staff teams and executives.
- Coordinated meetings between internal departments and external partners.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Developed processes for efficient workflow within the departmental structure.
- Performed calendar management and scheduling of appointments for the executive.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Proofread documents for accuracy prior to submission to the executive team.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
Office Manager
Summit Forest New Zealand
, Gisborne
01.2023 - 01.2024
- Assisted in onboarding and training new employees.
- Assisted in developing budgets for departmental expenses.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Trained staff members in company policies, daily task execution and industry best practices.
- Produced thorough, accurate and timely reports of project activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coded and entered daily invoices with in-house accounting software.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
Education
Diploma - Small Business
Eastern Institute of Technology
Napier, NZ12-2011
Skills
- Data Administration
- Cross-functional collaboration
- Confidentiality management
- Report preparation
- Document management
- Communication skills
- Consistent Professional Commitment
Certification
- Full class 1 licence
- Comprehensive work place first aid certificate
- Level 3 & 4 Occupational Health & Safety
Timeline
Senior Administrator
Te Whata Ora Health
11.2024 - Current
Personal Assistant
Transport Rebuild East Coast (TREC)
01.2024 - 11.2025
Office Manager
Summit Forest New Zealand
01.2023 - 01.2024
Diploma - Small Business
Eastern Institute of Technology
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