Aroha-Leigh Haupokia-kawerau
Waitomo Caves,Te Kuiti
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Assistant Operations Manager
Tourismholdings nz
Waitomo , Otorohanga
12.2024 - Current
- Coordinated daily operations to enhance customer service and efficiency.
- Assisted in managing team schedules and workload distribution.
- Supported training sessions for new staff on company policies and procedures.
- Communicated with vendors to ensure timely delivery of supplies and services.
- Facilitated team meetings to discuss operational challenges and solutions.
- Resolved customer inquiries and complaints with a focus on satisfaction.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Maintained accurate records of services rendered and client interactions.
Food and Beverage Supervisor
Tourismholdings nz
Waitomo , Te kuiti
06.2024 - 12.2024
- Supervised daily food and beverage operations for customer satisfaction.
- Managed staff schedules to ensure appropriate coverage during peak hours.
- Coordinated inventory management and ordering processes for supplies.
- Trained new employees on service standards and safety procedures.
- Trained new hires in proper food handling techniques and safety regulations.
- Implemented quality control measures to maintain food safety regulations.
- Assisted in menu planning and development based on customer preferences.
- Resolved customer complaints effectively to enhance service experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
Education
Certificate Small Business Management Level 3 - Business Management
Open Polytechnic
Te Awamutu 01.2012 - 12.2012
Certificate in Small Business Management Level 2 - Business Management
Open Polytechnic
Te Awamutu , Teawamutu 01.2010 - 12.2010
Skills
- Customer service
- Customer relationship management
- Scheduling efficiency
- Problem solving
- Verbal and written communication
- Time management
- Data entry
- Teamwork and collaboration
- Microsoft Excel
- Record maintenance
- Inventory management
- Staff training
- Confidentiality and security
- Accuracy and attention to detail
Timeline
Assistant Operations Manager
Tourismholdings nz
12.2024 - Current
Food and Beverage Supervisor
Tourismholdings nz
06.2024 - 12.2024
Certificate Small Business Management Level 3 - Business Management
Open Polytechnic
01.2012 - 12.2012
Certificate in Small Business Management Level 2 - Business Management
Open Polytechnic
01.2010 - 12.2010