Arohanoa Biel-Nicholson
Lower Hutt,WGN
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Have proven experience in Data and Investment Coordination, specialising in process improvement and data quality.
Overview
8
8
years of professional experience
Work History
Investment Operations Coordinator
Ministry Of Business, Innovation, And Employment
07.2023 - Current
- Provide expertise in advising on content for external fund documents, ensuring accuracy are within agreed business rules.
- Participate in planning and developing new investment processes for Te Kupenga's efficient operation.
- Improved team productivity with regular communication, progress updates and fostering a collaborative work environment.
- Coordination of investment process selection stages and developing detailed project timelines.
- Enhanced operational workflows by maintaining well-organised documentation systems and updating records accurately as needed.
Data Services Coordinator
Vector
12.2021 - 07.2023
- Working with management to identify areas of for continuous improvement.
- Point of contact for customer escalations and coordination of 6 team administrators, to ensure services are covered.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
Data Services Senior Administrator
Vector
09.2020 - 12.2021
- Ensuring all team documentation are up to date and relevant information is recorded for internal and external audits.
- Manually troubleshooting data issues when the systems break and responding to customer complaints.
- Project Lead for the Data Services Lean Six Sigma project, on process improvement and prioritisation.
- Evaluated operational logs and submitted reports to check trends, identify problems and develop remediation plans.
Remote/Data Services Administrator
Vector
11.2017 - 09.2020
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked long hours, night, weekend, and holiday shifts.
- Identified issues, analysed information and provided solutions to problems.
- Troubleshot customer concerns and recommended corrective actions to resolve issues.
- Worked well in a team setting, providing support and guidance.
Business Clerk
Converga
10.2015 - 10.2017
- Sorted and delivered mail and packages to appropriate personnel.
- Copied documents for small-scale projects and performed routine maintenance on office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Ensured smooth workflow by maintaining an organised workspace and updating office policies as needed.
- Coordinated and scheduled meetings and appointments for the Accounts Receivable, Payable and Purchasing team.
- Coordinated travel arrangements for staff members.
Education
Certificate Level 3 & 4 - Business Administration
Wellington Institute of Technology
Petone, NZ11.2015
Level 3 & 4 Certificate - Hairdressing
Wellington Institute of Technology
Petone, NZ11.2014
NCEA Level 1, 2 & 3 -
Te Puke High School
Te Puke, NZ11.2012
Skills
- Process Improvement (Lean Six Sigma)
- NZ Full Driver's Licence
- Microsoft Office, including Excel spreadsheets and Word formatting
- Administration and Operations
- Schedule Coordination
- Database Administration
- Documentation and Recordkeeping
- Customer Service
- Business Administration
Additional Information
References available upon request.
Languages
English
Native or Bilingual
Māori
Professional Working
Timeline
Investment Operations Coordinator
Ministry Of Business, Innovation, And Employment
07.2023 - Current
Data Services Coordinator
Vector
12.2021 - 07.2023
Data Services Senior Administrator
Vector
09.2020 - 12.2021
Remote/Data Services Administrator
Vector
11.2017 - 09.2020
Business Clerk
Converga
10.2015 - 10.2017
Certificate Level 3 & 4 - Business Administration
Wellington Institute of Technology
Level 3 & 4 Certificate - Hairdressing
Wellington Institute of Technology
NCEA Level 1, 2 & 3 -
Te Puke High School
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