Arorae Kiuori
Hamilton
Summary
Experienced in implementing holistic care approaches in adult mental health case management. Demonstrates effective communication and crisis intervention techniques for unwavering client support. Possesses comprehensive understanding of mental health systems for seamless service coordination and dedicated client advocacy. Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
12
12
years of professional experience
Work History
Adult Mental Health Case Manager
Te Runanga O Kirikiriroa
11.2022 - Current
- Implemented creative problem-solving strategies when faced with complex cases or limited resources.
- Provided patients and family members with education regarding illness, medications, and treatment plans.
- Improved client outcomes by developing comprehensive treatment plans tailored to individual needs.
- Reduced crisis situations by implementing preventive interventions and monitoring clients'' progress regularly.
- Coordinated psychiatric evaluations for clients in need, expediting access to appropriate medications or treatments.
- Assessed client needs accurately, making appropriate service recommendations that addressed critical areas effectively.
- Streamlined case management processes, leading to increased productivity and efficiency within the team.
- Maintained up-to-date knowledge of local mental health resources, connecting clients with relevant programs promptly.
- Advocated for clients'' rights and ensured their voices were heard during treatment team meetings, contributing to tailored care plans.
- Developed strong relationships with community resources, allowing for timely referrals and access to essential services for clients.
- Provided psychosocial support to develop coping skills and support personal goals for recovery.
- Monitored ongoing treatments for medication side effects, worsening of symptoms and therapeutic response.
- Promoted self-sufficiency among clients by teaching them coping skills and assisting in goal-setting activities.
- Conducted regular follow-ups with clients after referral placements assessing their satisfaction levels and addressing any issues proactively.
- Managed caseloads efficiently while maintaining a high level of care quality and attention to detail.
- Observed and monitored client behavior and responses to treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Retail
Sunglasshut
11.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Offered friendly and efficient service to customers, and handled challenging situations with ease
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Maintained energy and enthusiasm in a fast-paced environment
Volunteer
Arise Church
07.2021 - Current
- Praise and worship
- Monitoring kids/youth during church services
- Ensuring that you and the other teachers/leaders present the gospel truthfully
- Being willing to take on a fair share of the workload required to run the Sunday School
- Ensuring that there is no breach of trust towards the members of the Sunday School or other leaders
Mental Health Support Worker
Te Runanga O Kirikirikora
11.2021 - 11.2022
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
Support Worker
Enrich
07.2022 - 10.2022
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Delivered clerical support by handling a range of routine and special requirements
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Kept clients engaged in social networks and communities for personal health and growth
- Promoted community integration by providing extensive physical, emotional and social support
- Maintained record of daily individual activities, behaviours and pertinent incidents for patient analysis and assessment
- Cultivated and maintained relationships in culturally-diverse communities
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression
- Evaluated client progress toward established annual and quarterly goals
- Remained energetic and demonstrated passion for helping clients by applying active listening
- Reported back to my advisor to receive day-to-day tasks and responsibilities
Social Media Representative/Treasurer
Kiribati Waikato University Association
02.2020 - 11.2021
- Social media representatives are responsible for optimizing the association's social media goals
- Responding to customers' queries via social media, and managing the association's social media visibility
- Reviewing social media campaigns
- They are the main contact point for other associations wanting to engage with KIRIWUSA via social media
- Keep up-to-date records as well as an audit trail for all transactions
- Controls on income generation, including appropriate and inappropriate ways of raising money
Kitchen Assistant
Radius Care
11.2018 - 03.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Worked flexible hours; night, weekend, and holiday shifts
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Made food according to standard recipes with requested changes for customer satisfaction
- Assisted front and back of house personnel in spot cleaning floors and maintaining a welcoming environment for team members and guests
- Prepared dishes for catering events or during high-volume shifts
Delicatessen Kitchen
Pakn Save
10.2015 - 06.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Opened new inventory and rotated stock by dates to maintain freshness
- Listened carefully to customer instructions and prepared orders according to those preferences
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
JB Grad/Volunteer
The Rising Foundation
02.2013 - 11.2016
- Company Overview: The Rising Foundation believes in 'Unlocking Your Potential'
- We apply this to every young adult and we have seen first-hand how a sustained programme of intervention, prevention and support works
- The Rising Foundation believes in 'Unlocking Your Potential'
- We apply this to every young adult and we have seen first-hand how a sustained programme of intervention, prevention and support works
Education
Bachelor of Arts - Psychology
University of Waikato
Hamilton, NZHigh School Diploma -
Pukekohe High School
Pukekohe12-2016
Skills
- Professional boundaries
- Organized Retail Crime Understanding
- Positive attitude
- Medication monitoring
- Daily living support
- Organized and efficient
- Social skills training
- Content scheduling
- Assessment skills
- Family support
References
Michael Gutierrez: Registered Nurse
Ph: 0211402786
Email: michael_gutierrez9@outlook.com
Boneta Rabangaki: Case Manager
Ph: 0211438098
Email: boneta.itinimarewe@gmail.com
Timeline
Adult Mental Health Case Manager
Te Runanga O Kirikiriroa
11.2022 - Current
Support Worker
Enrich
07.2022 - 10.2022
Mental Health Support Worker
Te Runanga O Kirikirikora
11.2021 - 11.2022
Retail
Sunglasshut
11.2021 - Current
Volunteer
Arise Church
07.2021 - Current
Social Media Representative/Treasurer
Kiribati Waikato University Association
02.2020 - 11.2021
Kitchen Assistant
Radius Care
11.2018 - 03.2019
Delicatessen Kitchen
Pakn Save
10.2015 - 06.2018
JB Grad/Volunteer
The Rising Foundation
02.2013 - 11.2016
Bachelor of Arts - Psychology
University of Waikato
High School Diploma -
Pukekohe High School
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