Traveling , meeting new people, socializing, sight seeing, swimming, volleyball,
Aroviame Nete
Cromwell,OTA
Summary
Energetic, hardworking and organised candidate with more than 10 years of experience in the Tourism industry, with the commitment to bringing success to the team while remaining courteous and professional.A quick learner who adapts to fast-paced environments and can handle multiple tasks under stress.
Overview
12
12
years of professional experience
1
1
Language
Work History
Restaurant Supervisor
The Gate Hotel
08.2022 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Barman
Pacific Resort , Rarotonga, Cook Island
09.2019 - 11.2022
- Maintained accurate cash drawer
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Increased bar revenue through development and marketing of featured cocktails.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Managed cash and bar revenue during special promotions or sporting events.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Implemented drink prep procedures that significantly reduced wasted stock.
Barman
Rarotongan Beach Resort And Spa
08.2019 - 04.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Kitchen Hand
Cable Beach Resort And Spa
11.2018 - 10.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Transported food items from storage areas to kitchen for prepping.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Lifted and carried heavy materials.
Cashiers
Westin Resort And Spa
06.2017 - 09.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Senior Food and Beverage Server
Sheraton Fiji Resort And Spa
01.2012 - 09.2017
- Processed payments and provided receipts to establish proof of transaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Greeted customers and provided menus upon arrival to dining room.
- Engaged in suggestive selling and other sales techniques.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored dining room and bar areas for signs of overcrowding.
- Offered product samples, answered questions and helped customers find items.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted customers with carry-out service.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - CERTIFICATE IN BARTENDING AND BARISTA
COK ISLAND INSTITUTE OF TOURISM
COOK ISLAND08.2021
No Degree - CERTIFICATE IN HOSPITALITY
COOK ISLAND INSTITUTE OF TOURISM
06.2021
No Degree - CERTIFICATE IN HOSPITALITY
SERVICE PRO
FIJI06.2020
ADVANCE CERTIFICATE - ADVANCE CERTIFICATE IN INFORMATION TECHNOLOGY
UNIVERSITY OF THE SOUTH PACIFIC
LAUTOKA01.2018
Skills
- Service quality enhancements
- Restaurant policies and procedures
- Customer Service
- Special Promotions
- Staff Supervision
- Problem Resolution
- Task Delegation
- Work Station Assignments
- Organizational Skills
- Professionalism
- Work Schedule Creation
- Multitasking
- Written Communication
- Task Prioritization
- Time Management
- Team Collaboration
- Adaptability
- High-volume dining
- Food Delivery Oversight
- Cash Handling
- Decision-Making
- Self Motivation
- Point of Sale POS Software
- Problem-solving aptitude
- Greeting and Seating Guests
- Mixing Cocktail
- Coffee making
REFERENCES
TIA CABLE
OPERATION MANAGER
GATE AND HARVEST HOTEL , CROMWELL
PHONE CONTACT: 0274383971
EMAIL-tia@thegate.nz
CHLOE TICKLE
FOOD AND BEVERAGE MANAGER
GATE HARVEST HOTEL, CROMWELL
PHONE-0279355342
RICHARD OCCONOR
CAFE SUPERVISOR
PHONE- 0273552971
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Restaurant Supervisor
The Gate Hotel
08.2022 - Current
Barman
Pacific Resort , Rarotonga, Cook Island
09.2019 - 11.2022
Barman
Rarotongan Beach Resort And Spa
08.2019 - 04.2021
Kitchen Hand
Cable Beach Resort And Spa
11.2018 - 10.2019
Cashiers
Westin Resort And Spa
06.2017 - 09.2018
Senior Food and Beverage Server
Sheraton Fiji Resort And Spa
01.2012 - 09.2017
No Degree - CERTIFICATE IN BARTENDING AND BARISTA
COK ISLAND INSTITUTE OF TOURISM
No Degree - CERTIFICATE IN HOSPITALITY
COOK ISLAND INSTITUTE OF TOURISM
No Degree - CERTIFICATE IN HOSPITALITY
SERVICE PRO
ADVANCE CERTIFICATE - ADVANCE CERTIFICATE IN INFORMATION TECHNOLOGY
UNIVERSITY OF THE SOUTH PACIFIC
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