Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Arpinder Kaur

2/55 Wilson Street,Geraldine

Summary

Dynamic and results-driven professional with extensive experience in customer service and food safety at Verde Cafe. Proven ability to enhance order management and resolve conflicts effectively, ensuring a seamless dining experience. Skilled in POS operation and team collaboration, consistently maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Cafe Front of House Staff

Verde cafe / Restaurant
Geraldine
04.2024 - Current
  • Manage back counter stuff & making smoothies and Drinks
  • Manage booking, table service, and food deliver/beverages.
  • Attend phone calls regarding bookings, pre-orders, and inquiries.
  • Restocked shelves with merchandise throughout the day as needed.
  • Adhered to health and safety regulations when handling food items.
  • Communicated effectively with kitchen staff regarding order accuracy and delivery times.
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
  • Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
  • Cleaned tables in the dining area before and after customer seating.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Restaurant Team Member

Royal india
, Geraldine
01.2024 - 04.2024
  • Provided quality customer service with a friendly attitude.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Processed payments accurately and efficiently using POS system.
  • Greeted customers and provided menus.
  • Operated dishwasher following safety guidelines for cleaning dishes properly.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Monitored temperature of refrigeration units to ensure proper storage conditions.
  • Delivered food to tables in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Supermarket Worker

D-Mart
, Amritsar/ India
02.2022 - 05.2023
  • Provided customer service including answering questions, resolving complaints, and responding to requests for information.
  • Collaborated with other team members to complete tasks quickly and efficiently.
  • Stocked shelves with merchandise in an organized manner.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.

Education

Bachelor of Commerce -

BBK DAV College
Amritsar
05-2019

Skills

  • Customer service
  • Food safety
  • Order management
  • Table service
  • Point of sale
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Attention to detail
  • Complaint handling
  • POS operation
  • Shelf stocking
  • Stock rotation

Languages

English
Professional
Hindi
Full Professional
Punjabi
Full Professional

References

References available upon request.

Timeline

Cafe Front of House Staff

Verde cafe / Restaurant
04.2024 - Current

Restaurant Team Member

Royal india
01.2024 - 04.2024

Supermarket Worker

D-Mart
02.2022 - 05.2023

Bachelor of Commerce -

BBK DAV College

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Arpinder Kaur