Arpit Patel
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Partridge Jewellers. Excelled in building relationships and enhancing customer loyalty through effective problem-solving and a detail-oriented approach. Demonstrated adaptability and a strong work ethic, significantly boosting revenue and client satisfaction. Skilled in multitasking and empathetic customer interactions.
Overview
4
4
years of professional experience
Work History
Concierge
Partridge Jewellers
05.2024 - Current
- Assisted guests with special needs, ensuring empathy and understanding
- Maintained professionalism and discretion in all interactions
- Exceeded expectations to improve guest satisfaction
Customer Service Representative
Cogent
07.2020 - 12.2020
- Managed high-stress situations with professionalism and composure
- Resolved customer complaints empathetically, boosting loyalty and retention
- Handled escalated calls efficiently, achieving mutually satisfactory resolutions
- Provided exceptional service by leveraging product knowledge and creating positive experiences
Customer Service Representative
Kochar Tech
12.2020 - 04.2021
- Assisted a high volume of customers daily with a positive attitude and focus on satisfaction
- Adhered to company policies to meet call-time and quality standards
- Multitasked effectively by managing systems, call notes, and client inquiries simultaneously
Route Sales Person
Sarvamangal Enterprise
06.2021 - 08.2023
- Increased sales by managing routes and building strong customer relationships
- Boosted revenue through upselling and cross-selling products
- Achieved consistent growth by identifying prospects and tailoring product offerings
- Improved account retention by ensuring optimal inventory availability
Education
Post-Graduate Degree - Business Management
Otago Polytechnic
Auckland, NZ12-2024
Bachelor of Commerce - Commerce
Maharaja Sayajirao University
Vadodara, India03-2022
Senior Secondary Education - Commerce
Shree Swami Vivekanand High School
Vadodara, India 03-2019
Secondary Education -
St. Francis High School
Mumbai, India 03-2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Concierge
Partridge Jewellers
05.2024 - Current
Route Sales Person
Sarvamangal Enterprise
06.2021 - 08.2023
Customer Service Representative
Kochar Tech
12.2020 - 04.2021
Customer Service Representative
Cogent
07.2020 - 12.2020
Post-Graduate Degree - Business Management
Otago Polytechnic
Bachelor of Commerce - Commerce
Maharaja Sayajirao University
Senior Secondary Education - Commerce
Shree Swami Vivekanand High School
Secondary Education -
St. Francis High School
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