Arpitha Viswakarma
Summary
Top-notch Contract Administrator with extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Collaborative and dedicated to delivering outstanding customer service.
Overview
12
12
years of professional experience
Work History
Contract Administrator
Fujifilm Business Innovation
06.2019 - Current
- Monitored incoming contracts and service agreements for correct pricing and information.
- Adhered to legal and contractual requirements for compliant contract processes.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Prepared and issued reports on contract performance and compliance.
- Negotiated and reviewed contracts to protect customer interests.
- Stored and filed contract documents in orderly, organized systems.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Demonstrate proficiency in data entry, contract modification and billing.
- Monitor incoming contracts and service agreements for correct pricing and information.
- Input information into company's database using Oracle, verifying accuracy and integrity of data prior to uploading.
- Oversee contracts for All of Government Customers and Strategic customers using both manual and automated strategies.
- Oversee invoicing to government entities to meet each customer's specifications
Internship Student
Tax Professionals
03.2019 - 05.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into digital database system.
- Participated in MYOB workshop and presentations related to projects to gain knowledge.
- Calculate the payroll and PAYE of the clients and file them in IRD
- File GST on IRD
- File IR3, IR4, IR5 and IR10 on MYOB for the clients
Senior Assistant
Kumon Education Centre
10.2011 - 02.2019
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Acquired product and service knowledge to provide solutions to customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Increased customer service success rates by quickly resolving issues.
Education
Bachelor of Commerce - Economics
Auckland University of Technology
Auckland, NZ05.2019
Skills
- Time Management
- Communications Skills
- Team Player
- Organisational Skills
- Self Motivated
- Adaptable
- Fast Learner
- Multi Task
- Work Under Pressure
- Attention to Detail
- Adobe DC Pro
- Microsoft Office, MYOB & Oracle
Hobbies
- Painting
- Cooking / Baking
- Travelling
References
Louise Dixon
Contracts Team Leader
FUJIFILM Business Innovation Limited
Mobile: 021 171 3473
Email: kiwimagic65@hotmsil.com
Kaushik Kibliwala
Customer Service Delivery Team Leader
Smith & Smith Limited
Mobile: 021 274 7492
Email: kaushik.kibliwala@smithandsmith.co.nz
Shrikant Nair
Customer Service Representative
Ixom NZ
Mobile: 022 320 9840
Email: nair.shrikant.nz@gmail.com
Timeline
Contract Administrator
Fujifilm Business Innovation
06.2019 - Current
Internship Student
Tax Professionals
03.2019 - 05.2019
Senior Assistant
Kumon Education Centre
10.2011 - 02.2019
Bachelor of Commerce - Economics
Auckland University of Technology
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