Arshdeep Bawa
Hamilton
Summary
A highly organized and hard-working individual looking for a responsible position to gain Valuable experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. I am a friendly, trustworthy, proactive and a dedicated individual. I have demonstrated negotiating and organizing skills, a firm sense of responsibility and my capacity to work hard under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service Champion
One Nz
04.2023 - Current
- Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
- Consistently exceeded performance metrics with efficient problem-solving and timely communication.
- Hardware and software knowledge about the products and fix the issues in store.
- Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
- Maintained up-to-date knowledge of product and service changes.
- Fixing the bugs in the phones and transferring data.
- Working in Microsoft 365 and VDI.
Senior sales professional
Big Save Furniture
03.2022 - 10.2022
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Keep track of each sale and provide customer the satisfactory service
- Report to manager and regional manager
- Proper knowledge of software and techniques to resolve the issues and track out stocks and availability.
Assistant Manager
BurgerFuel - Timaru
05.2021 - 03.2022
- Responsible for the food quality, customer service and cleanliness & hygiene of the shift
- Opening the store and Cash up
- Assigning the tasks to employees on shift and following up on completion
- Training employees on correct procedure
- Ordering the supplies and product and addressing any issue regarding these
- Taking and resolving the complaints/feedback
- Communicating memos and other important information from the head office
- Assisting with the staff roster and payroll.
Team Leader
Internation trade NZ ltd
09.2020 - 05.2021
- Promote the products and services made available for customers and maximize each and every sales opportunity
- Evaluate the customer’s existing and potential product needs and recommend the valuable deal for customers and demonstrate the strong understanding products, and their features, benefits, pricing and offering to individual
- Consistent achievement of periodic sales target on daily, weekly and monthly basis
- To get the feedback from the customers about their queries or complaints about specific products and to resolve any issue with them
- Assist the Sales Manager with the training and development program
- Help the new team members for training to develop their sales and product knowledge
- Filling the forms with customers and completing all administrative tasks
- Developing the sales report on weekly basis
- Complying with all operational and regulatory rules
- Managing the leads and data provides
- Assisting the Inbounds and Verification
- Assisting the after sale team for outbound calls.
Sales Representative
sellutions ltd
10.2019 - 06.2020
- Go door to door to sell products to new residential customers
- Cold Calling, focusing on sales
- Explaining complex processes and information
- Assist customers with any issues
- Communicate clear and concise information to customers regarding terms and conditions changes and services after sign up
- Sales of telecommunication and internet products and services
- Understanding how to position highly technical information in a manner that is understandable to the customer
- Work with the software (CRM) to ensure the customer queries and details are captured for software quality assurance
- Upload and verify the sales into system.
Education
Graduate Diploma / Graduate Certificate - IT
Waikato Institute of Technology
Hamilton, WaikatoBachelor In Computer Applications - IT Software And Networking
Sikkim Manipal University
2016
Skills
- Microsoft Office
- Store Management
- Team leader
- Sales professional
- Customer service Experience
- Client Relationship Management
- Brand Development and Marketing
- Computer networking and Helpdesk
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Champion
One Nz
04.2023 - Current
Senior sales professional
Big Save Furniture
03.2022 - 10.2022
Assistant Manager
BurgerFuel - Timaru
05.2021 - 03.2022
Team Leader
Internation trade NZ ltd
09.2020 - 05.2021
Sales Representative
sellutions ltd
10.2019 - 06.2020
Graduate Diploma / Graduate Certificate - IT
Waikato Institute of Technology
Bachelor In Computer Applications - IT Software And Networking
Sikkim Manipal University
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